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Verkada is seeking a Senior Technical Support Engineer to join its enterprise support team. The role centers on owning and resolving complex technical issues across Verkada's integrated physical security platform, which includes video security, access control, air quality sensors, alarms, intercoms, and visitor management.
Key responsibilities include full-stack troubleshooting of the Verkada platform (network, hardware, software, electrical), providing best-practice design and installation guidance to enterprise customers, and communicating technical matters clearly to customers and partners. You will own customer issues from creation through resolution, collaborate with Engineering and Product teams to identify and resolve bugs, and help develop junior team members by mentoring them on problem-solving and product mastery. The posting explicitly notes interest in candidates who want to grow into team leadership roles.
You'll build tools and processes to scale with the growing support organization and serve a customer base that includes 100+ Fortune 500 companies across 170+ countries.
Required qualifications: 2+ years in Technical Support Engineering or related technical role; strong understanding of network fundamentals (HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, PoE); Bachelor's or Master's degree in Networking, Telecommunications, Systems Administration, IT, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity. Preferred: experience with electrical devices, Linux, APIs, Python, or other coding languages; industry certifications (CCNP, CCNA, Security+, Network+, etc.).
The role requires 5 days per week on-site at Verkada's San Mateo headquarters.
