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Veeam Software is seeking a Senior Technical Support Engineer to design and develop complex solutions for technical product support requests. You will enhance the customer experience by identifying, recreating, and tracking customer issues for faster and accurate resolutions. Key responsibilities include developing performance metrics and standards for technical products, contributing to technical documentation including root cause analysis and knowledge base articles, and collaborating with engineering, sales, and product management teams during proof-of-concept activities.
You will work across product areas including networking, cloud, virtualization, backup, and recovery. Your expertise will be applied to software solutions such as OpenShift, PKS, Rancher, Google GKE, AWS EKS, and VMware administration. You will configure and support public cloud infrastructure including AWS, Azure, and Google Cloud, applying deep knowledge of networking, cloud, virtualization, backup, and recovery concepts.
This role requires 6 years of progressive experience as a Systems Architect, Lead Engineer, or related position. You must have at least 3 years of experience designing and deploying technical solutions using Kubernetes, Linux administration (Docker), cloud technologies, and scripting languages (Bash or Python) for automation. Additionally, you need 3+ years supporting customer environments and product software implementation using at least two of: OpenShift, PKS, Rancher, Google GKE, AWS EKS, or VMware administration.
A Bachelor's degree in Computer Systems Engineering, Computer Science, Computer Engineering, or related field is required. This is an excellent opportunity to work with a market leader protecting over 550,000 customers worldwide, helping organizations ensure their data and AI are secured and resilient.
