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Salary: USD 143,500 - 205,000 / annual
Zscaler is seeking a Senior Technical Success Manager to join the US Public Sector team, supporting a portfolio of accounts across the US Federal Government. This remote role reports to the Manager of Technical Success Management within the Customer Success department and requires willingness to work Eastern or Central Time Zone hours, with occasional travel to customer sites.
In this role, you will drive adoption and value realization by aligning Zscaler's Zero Trust Exchange platform to customer business goals, tracking adoption milestones, and monitoring health metrics. You will own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders and executive sponsors. Proactively manage risk by identifying early warning signals and developing mitigation plans to protect retention and renewal outcomes. You will support highly regulated FedRAMP moderate and high customers (IL2-4 and IL5), and enable and educate customers on feature adoption, best-practice rollouts, and new capabilities while contributing to internal and customer-facing knowledge bases.
Zscaler's Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally, it is the world's largest in-line cloud security platform. The company is building an AI-native enterprise where human potential is amplified by machine intelligence to solve security challenges.
You should thrive in ambiguity, act like an owner with passion for the mission, and be a problem-solver who runs toward hard challenges. You are a high-trust collaborator with a growth mindset who actively seeks feedback.
REQUIREMENTS:
- U.S. citizenship required; ability to gain and maintain DoD/DoW security clearance (SECRET or TS)
- 5+ years in customer-facing technical roles combining hands-on technical expertise with account management responsibility
- Working knowledge of FedRAMP and security/compliance requirements governing US Federal Government customers
- Solid grasp of core networking protocols (HTTP, HTTPS, DNS) and hands-on troubleshooting experience with tools such as Ping, Traceroute, MTR, and Wireshark across Linux, Unix, or Windows environments
- Familiarity with cloud security technologies including SASE, SSE, ZTNA, ZIA, and ZPA in a post-sales or advisory capacity, alongside knowledge of enterprise infrastructure and authentication protocols including SAML, LDAP, and OAuth
PREFERRED QUALIFICATIONS:
- Prior experience supporting US Federal Government customers in a technical capacity
- Relevant industry certifications such as CCNA, CompTIA Security+, CompTIA Network+, CISSP, CCSP, CPHIMS, or CHIME
