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Superhuman (formed from the merger of Grammarly and Coda) is seeking a Senior Technical Program Manager to lead the Central Infrastructure platform initiative. This role sits at the heart of the company's "Trampoline" initiative, which aims to accelerate growth of newer products (Mail, Docs, GPTZero, and Go) through a shared, scalable technical foundation.
You will own the end-to-end technical program for Central Infrastructure, coordinating multiple critical workstreams: identity management (UMS), usage-based billing (Stripe), provisioning, SKU/entitlements, and data systems (Databricks). Your core mission is to transform these parallel efforts into a cohesive, sequenced platform roadmap that unblocks downstream product, growth, RevOps, and Finance teams.
Key responsibilities include:
- Coordinate identity, billing, provisioning, SKU, and data workstreams into a single roadmap with clear owners, dependencies, and timelines
- Serve as connective tissue between Central Infra engineering leads and dependent teams (product, growth, RevOps, Finance), translating requirements into technical priorities
- Drive the critical path for core infrastructure—canonical user identity, repeatable billing integration, and common data-onboarding schema—to unblock downstream systems in the right sequence
- Design and operationalize a repeatable product-integration playbook so new or acquired products reach infrastructure baseline predictably (e.g., identity in X weeks, data in Y weeks, billing in Z weeks)
- Run the Central Infra operating cadence: planning, weekly status updates, escalation management, and DACI decision-making
- Build program instrumentation and reporting to track infrastructure delivery against Trampoline outcomes, including shared definitions of "done" and dependency maps
This is a highly visible role requiring strong systems thinking, technical acumen, and the ability to orchestrate across engineering, product, growth, RevOps, and Finance. You'll work in a hybrid model with a hub in New York.
QUALIFICATIONS:
- 5+ years driving complex, cross-functional technical programs in fast-scaling technology companies, ideally in platform, infrastructure, or shared-services domains that many teams depend on
- Deep comfort with platform and infrastructure domains: you understand system flows and block architectures for identity/authentication, billing/payments, provisioning, SKU/entitlements, and data pipelines—enough to advocate for technical direction and push back thoughtfully
- Proven track record designing systems and processes that scale; you've built frameworks, playbooks, or operating models that made integration and delivery easier and helped organizations move faster while staying reliable
- Fluent across audiences: you translate effortlessly between engineering DRIs, product and growth leaders, RevOps and Finance partners, and executive stakeholders
- Self-starter who connects dots others miss; you gather context in ambiguous, multi-owner spaces, identify gaps in ownership and sequencing, and chart the path forward without waiting for perfect instructions
- Data-driven decision-making and relationship-driven impact; you bring metrics and evidence to the table and understand what motivates each team in a matrixed program
- Experience orchestrating programs with 3+ team dependencies across organizational boundaries, ideally including infrastructure migrations, platform consolidations, or M&A/product integrations
- Thrives in ambiguity and moves with purpose—pivoting between deep technical discussion and big-picture strategy, maintaining momentum through shifting priorities
