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Ramp is building smart infrastructure for finance teams, automating how over $200B in annualized spend flows through 70,000+ companies. The company handles payment authorization, risk flagging, spend categorization, and financial close processes. Ramp customers save an average of 5% and grow revenue 16% in their first year.
In this Senior Technical Program Manager role, you will lead large technical programs across engineering and partner teams, working at the intersection of infrastructure scaling, reliability, and incident response. You'll connect platform and product engineering teams, maintain context flow, surface dependencies, and drive execution on complex initiatives. Your responsibilities include owning programs from scoping through delivery and retrospective analysis, partnering with engineering leaders on roadmaps to identify overlaps and dependencies, and ensuring alignment with organizational goals.
You will strengthen Ramp's incident response program by improving processes, facilitating retrospectives, and helping teams act on learnings. You'll also help define TPM practices at Ramp by setting standards, creating playbooks, and improving program execution. This is a hands-on role with executive visibility and direct impact on how Ramp's engineering organization scales. You're expected to bring technical judgment to earn engineers' trust and create clarity across complex programs.
The role emphasizes AI fluency and curiosity about how AI tools can improve engineering team workflows. You'll experiment with AI tools yourself and bring that perspective to the programs you lead.
REQUIREMENTS:
- 5+ years of technical program management experience, ideally in a high-growth startup
- Hands-on fluency with AI tools such as Cursor or Claude Code, with a point of view on how they improve day-to-day work and software development
- BA/BS in computer science, engineering, information systems, analytics, or another technical/analytical field
- Strong systems thinking: ability to connect architecture, product, compliance, and timelines; spot risks early
- Track record of building trust quickly and working effectively across teams
- Experience leading cross-functional programs toward ambitious goals with urgency and ownership
- Ability to execute directly while improving how the broader team works
NICE TO HAVES:
- Experience with cell-based or multi-region architectures, or international expansion
- Hands-on experience with infrastructure, CI/CD, or observability tools
- Experience leading reliability programs
- Background in software engineering
- Familiarity with how LLM-based systems are built and deployed
