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Ditto is a venture-backed infrastructure company ($145M+ funded) that enables real-time, peer-to-peer data synchronization for applications operating in low/no-connectivity environments. Trusted by Chick-fil-A, Delta Airlines, and the U.S. military, Ditto's platform powers mission-critical experiences across aviation, retail, travel, hospitality, and defense.
As Senior Technical Program Manager, you will own the post-sale customer program for a small portfolio of high-stakes enterprise accounts. You serve as the connective tissue between customer needs and Ditto's delivery, managing complex, multi-threaded technical implementations from kickoff to production.
Key Responsibilities:
Program Delivery: Build and maintain documented program plans covering milestones, risks, and dependencies. Drive customer implementations from kickoff to production, translating customer requirements into actionable engineering deliverables in partnership with Product, Engineering, and Field Development Engineers (FDEs). Manage parallel work streams across multiple accounts without losing track of at-risk items.
Cross-Functional Orchestration: Partner with Account Executives as a peer, proactively communicating account health and commercial signals. Coordinate across engineering, product, support, and FDE teams to advance customer programs without direct authority. Own incident and escalation management end-to-end: routing, accurate customer communication, and closure. Serve as the single point of accountability internally for your accounts.
Commercial & Relationship Ownership: Own renewal outcomes for your portfolio—renewals should never surprise the business. Align with AEs on shared account narratives. Surface expansion signals and route them with context to sales. Establish trusted advisor status with customer engineering leads, project managers, and executive sponsors. Conduct QBRs and executive business reviews reflecting real program status.
Internal Contribution: Help refine Ditto's enterprise engagement model as it evolves. Contribute structured account intelligence from customer conversations back to product and engineering.
You will hold technical conversations with customer engineering teams in the morning and renewal discussions with VPs in the afternoon. This role is ideal for someone who has felt constrained by traditional CSM work and wants program management skills to drive meaningful commercial impact.
Requirements:
- Demonstrated experience managing complex technical implementations with direct customer-facing accountability
- Proven ability to translate ambiguous customer requirements into specific, actionable engineering deliverables
- Experience owning commercial renewals and retention outcomes without carrying a formal quota
- Comfort operating in fast-moving, under-defined environments
- Strong written and verbal communication with both technical audiences (engineering leads, developers) and executive audiences (VP, C-suite)
- Experience coordinating across internal teams including engineering, product, and support without direct authority
Strongly Preferred:
- Background in technical program management, professional services, or implementation in platform/infrastructure SaaS
- Exposure to SDK- or API-based products where customers build on top of the platform
- Prior experience at or familiarity with companies like Palantir, Databricks, Confluent, MongoDB, Couchbase, or similar
- Experience managing incident escalations with engineering dependencies
- Located in Atlanta or Washington DC
