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Salary: AUD 145,000 - 182,000 / annual
Algolia is the retrieval intelligence layer powering over 1.7 trillion queries annually for 18,000+ customers. The company provides search and product discovery solutions with millisecond latency and 99.999% reliability.
As Senior Technical Onboarding & Engagement Manager, you will lead a portfolio of complex, strategic customer onboarding programs from pre-sales transition through production launch and handover. You will own delivery strategy, establish governance and milestones, manage dependencies, and drive accountability toward measurable outcomes. This is a highly autonomous, customer-facing role operating at the intersection of technical implementation, project leadership, and customer strategy.
Key responsibilities include:
- Partner with Account Executives and Solutions Engineers on structured pre-to-post sales handoffs, validating scope, objectives, success criteria, and delivery risks
- Define AI Search requirements and detailed project plans in collaboration with Professional Services
- Own strategic customer onboarding portfolios from mobilization through production launch
- Partner with Solutions Architects, Business Consultants, Engineering, and Global System Integrators to translate requirements into actionable implementation plans
- Operate independently in ambiguous environments, balancing customer objectives, technical constraints, and competing priorities
- Build trusted partnerships with customer leadership, providing clear communication on project health and trade-offs
- Anticipate and mitigate delivery risks, leading escalations and navigating difficult conversations
- Apply strong knowledge of Algolia architecture, AI Search, data, APIs, and integrations to advise on technical trade-offs
- Lead structured post-launch transitions and identify opportunities for additional Professional Services support
- Improve onboarding at scale by identifying operational gaps, strengthening methodologies and tooling, and mentoring peers
Requirements:
- 8+ years of professional experience, including 7+ years leading technical projects or customer-facing software implementations
- Demonstrated leadership across complex onboarding programs and cross-functional initiatives
- Extensive experience leading complex customer implementations with strong delivery governance (planning, dependencies, risk management, forecasting, resources, escalations, executive communication)
- Strong technical understanding of software implementation lifecycles, search, data, APIs, integrations, and AI technologies
- Ability to translate business and technical requirements into scalable implementation strategies
- Demonstrated ability to operate with high autonomy in complex, ambiguous environments
- Ability to balance competing customer, technical, and business priorities while influencing stakeholders without direct authority
- Track record of improving delivery beyond individual engagements through reusable frameworks, operational improvements, and mentoring
Nice to have:
- Project Management or Agile certification (PMP, SAFe, Scrum, Six Sigma)
- Technical degree in computer science, engineering, information systems, or related quantitative field
- Experience with enterprise SaaS platforms, developer-focused products, APIs, or cloud technologies
- Experience delivering AI, search, data, or digital experience implementations
- Experience with Global System Integrators or external implementation partners
- Experience with project and customer management platforms (Jira, Salesforce, Gainsight, Smartsheet, Asana, Google Workspace)
- Experience developing delivery frameworks, playbooks, or governance models adopted by broader teams
