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Salary: USD 100,000 - 130,000 / annual
BloomReach is building an agentic AI platform for personalization, powering personalization for over 1,400 global brands including American Eagle, Sonepar, and Pandora. The company is scaling its partner ecosystem and Professional Services team to deliver implementations through systems integrators and agencies.
As Senior Technical Consultant, Partners, you will be the technical expert that partner teams rely on throughout their engagement with BloomReach. You'll enable partner teams on BloomReach delivery methodology, consult on live implementations, and provide ongoing support post-go-live to help resolve technical challenges and build lasting capability.
Key responsibilities include:
**Enable partners on delivery:** Design and deliver technical enablement workshops, develop materials and reference assets, partner with education teams to build structured learning paths, and enable partner teams on BloomReach delivery processes, tools, and methodologies.
**Consult on partner-led implementations:** Provide technical and business consulting to partners on active implementations, meet throughout delivery to review progress and unblock issues, advise on project milestones and identify delivery risks early, and drive successful outcomes for both customers and partners.
**Support partners beyond go-live:** Serve as a technical resource in the post-implementation phase, helping partners resolve issues and sustain healthy deployments, and design processes that support partners through delivery and into ongoing operation.
**Be the technical expert:** Develop deep expertise across BloomReach delivery methodology, tooling, and solution architecture; bring expert perspective on new product capabilities to partner conversations; and engage product teams where partner needs warrant it.
**Improve how we work:** Report on delivery progress and partner engagement to internal teams and leadership, and gather partner feedback to continuously improve enablement and delivery processes.
This is a hands-on, consultative role for someone who enjoys teaching as much as building—equally comfortable in technical working sessions with partner engineering teams and in status conversations with delivery leadership. Success looks like partners who can deliver BloomReach implementations confidently and independently, and customers who realize value from their investment.
**Requirements:**
- 5+ years of experience in service delivery, with strong leadership, organization, communication, and consulting skills
- Detail-oriented with strong technical problem-solving and debugging skills
- BS in Information Systems/Computer Science, or equivalent degree
- Experience with data imports, data transformations, and data transfers (API, SFTP) is required
- Frontend coding experience (JavaScript – jQuery, HTML, CSS) ideally for a web-based SaaS platform is required
- Backend coding experience (Node.js, Python, SQL, BigQuery) is an asset
- Experience with tag managers such as Google Tag Manager and Tealium is beneficial
- Experience with omnichannel marketing automation and/or CDP platforms (Salesforce Marketing Cloud, Adobe Marketing Cloud, Emarsys, Braze, Klaviyo) or search platforms (Endeca, Solr, Elasticsearch) is strongly desired
- Familiarity with commerce platforms (Shopify, Salesforce Commerce Cloud) is desired but not essential
- Experience with building marketing automation use cases and supporting email warmups is desired but not essential
