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Zscaler is seeking a Professional Services Consultant to join its Professional Services team in Bangalore on a hybrid basis, reporting to the Senior Manager of Professional Services. This role operates on EMEA time and serves as a trusted technical authority for enterprise customers, architecting, deploying, and optimizing solutions across the Zscaler Zero Trust Exchange platform.
You will own the full technical engagement lifecycle for enterprise customers—from discovery and solution design through deployment, adoption, and continuous optimization. Your responsibilities include architecting and integrating ZIA, ZPA, ZDX, and the broader Zero Trust Exchange across complex, multi-cloud and hybrid enterprise environments, including AI-driven workload scenarios. You will lead Zero Trust maturity assessments, technical discovery workshops, and migration planning sessions with customer and partner stakeholders at all levels. You'll guide customers on securing modern identity frameworks, SaaS ecosystems, and AI-powered workflows, translating evolving threat landscapes into actionable, platform-led security outcomes. Additionally, you'll partner with sales, channel partners, and cross-functional teams to deliver high-impact consultancy and deployment services that accelerate customer time-to-value.
The ideal candidate thrives in ambiguity and dynamic environments, acts with ownership and integrity, is a problem-solver focused on delivering impact, collaborates with high trust across teams, and maintains a strong growth mindset. You are passionate about the mission and operate with a bias for action, balancing strategic thinking with hands-on execution.
REQUIREMENTS:
- 6+ years of experience in customer-facing technical roles (Professional Services, Security or Network Consulting, Technical Account Management, Escalation Engineering, or SOC operations)
- Hands-on experience deploying and operating Zscaler solutions (ZIA, ZPA, ZDX) across large-scale, complex enterprise environments
- Strong command of modern identity and access frameworks (SAML, SSO/IdP integrations, MFA, conditional access, Zero Trust Network Access principles)
- Solid foundation in networking and security fundamentals (TCP/IP, DNS, HTTP/S, SSL/TLS, PAC files, GRE/IPSec tunnels, proxies, next-generation firewalls)
- Working knowledge of AI/ML security concepts (shadow AI risk, data loss prevention in AI-powered environments, securing LLM and API-driven workloads)
PREFERRED QUALIFICATIONS:
- Hands-on experience securing cloud-native architectures on Azure, AWS, or GCP, including AI/ML pipelines, with practical exposure to SASE, SSE, and converged security frameworks
- Understanding of AI governance, data security posture management (DSPM), and security implications of enterprise GenAI adoption
- Industry certifications: ZDTA/ZDTE, CISSP, CCSP, or equivalent cloud and security credentials
