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Salary: USD 157,000 - 235,000 / annual
Okta is seeking a Senior Technical Consultant to deliver hands-on implementation and deployment services to customers. You will lead multiple concurrent customer deployment projects with a focus on ensuring long-term customer success. This is a post-sales technical role where you'll work directly with customers to provide innovative consulting services, gather and analyze requirements, and deliver design and deployment solutions.
Key responsibilities include:
- Provide hands-on implementation and deployment services to Okta customers
- Lead multiple concurrent customer deployment projects
- Gather, analyze, and document post-sales requirements
- Perform technical design, configuration, and troubleshooting of the Okta platform
- Communicate technical information to customers and partners at appropriate levels
- Mentor and train customers on the Okta service
- Act as liaison between customers and Product Management to drive product development
- Lead collaboration with Engineering and Support teams to address escalated issues
- Manage project scope, schedule, status, and documentation
- Collaborate with sales on upsell and cross-sell opportunities
- Shape Okta's growth by designing new offerings and improving customer satisfaction
- Apply knowledge of identity federation protocols (SAML 2.0, OAuth, OpenID Connect, WS-Federation)
- Apply software development experience to support customer integrations
- Mentor less experienced team members
- Ensure quality and process compliance across team deliverables
- Up to 50% travel required to customer sites
This role requires working onsite at Fort Meade and involves federal environments. You must be a U.S. Person (citizen, national, lawful permanent resident, refugee, or asylee) and hold an active Secret Clearance.
REQUIREMENTS:
- 5-7 years of experience as a technical consultant delivering solutions to external customers
- Experience with identity federation and access control protocols (OAuth, OpenID Connect, SAML 2.0, WS-Federation)
- Software development experience (Java, Ruby, .Net, PHP, REST/JSON, or similar)
- Knowledge of enterprise web technologies, security, and modern infrastructures
- Experience with JavaScript and major JavaScript MVC frameworks (Angular, React, Backbone, Ember, etc.)
- Ability to work independently and multi-functionally
- Knowledge of enterprise identity lifecycle management processes and standards
- Ability to multitask and manage multiple concurrent customer engagements
- Hands-on technical contributor mindset
- Superb communication skills including issue tracking, triaging, and crisis management
- Experience in process improvement, decision-making, managing processes, planning, and developing standards
- Bachelor's degree in Computer Science, Information Technology, or related discipline
- Active Secret Clearance (required)
- U.S. Person status (required)
- Available to work onsite at Fort Meade (required)
Nice to have:
- Experience designing and implementing security and identity management solutions for critical systems
- Experience delivering Okta implementations
- Mobile development experience (iOS and Android)
