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Salary: CAD 101,000 - 125,000 / annual
Staffbase is an AI-native Employee Experience Platform company (unicorn, $1B+ valuation) seeking a Senior Technical Consultant to lead the technical delivery side of enterprise customer implementations. You will be the bridge between Staffbase's platform and complex customer environments, ensuring secure, smooth integrations and maximum customer value realization.
In this role, you'll lead technical design and rollout planning for enterprise implementations from discovery through launch. You'll run technical discovery workshops with customer IT, security, and business stakeholders to translate their needs into scalable, secure Staffbase architectures. You'll advise on and oversee integrations with major systems (Microsoft, SAP, Workday, Okta, ADP) across multi-system and multi-region landscapes. You'll guide customers on using Staffbase APIs and SDKs, work with Technical Specialists on customized client applications, and manage technical project plans with clear communication of status, risks, and effort.
You'll troubleshoot and triage technical issues during implementation using logs and command-line diagnostics, deliver workshops and documentation in English and Spanish, and remove technical roadblocks for organization-wide rollouts. You'll collaborate with Sales on scoping, estimation, and Statements of Work, join pre-sales conversations on strategic deals, and partner with Sales, Customer Success Managers, and System Integrators to identify expansion opportunities. You'll present technical and business value to audiences ranging from developers and architects to executives, serve as the voice of the customer to Product and Engineering, and mentor colleagues while building delivery best practices and enablement materials.
This is a customer-facing consulting role requiring deep technical credibility, strong project leadership, and the ability to communicate across technical and business audiences. You'll be based in Canada and support Spanish-speaking customers and teams.
REQUIREMENTS:
- Professional fluency in English and Spanish (written and verbal), including ability to run technical workshops and executive presentations in either language
- 5+ years of development, consulting, professional services, or sales engineering experience, including enterprise-scale SaaS deployments
- Strong technical grounding in integration, solution architecture, and security
- Solid web development knowledge (HTML/CSS) and proficiency in at least one programming language (JavaScript, Java, PHP, or Node.js)
- Comfort using command line and application logs to diagnose integration issues
- Project management experience leading technical projects with fixed deadlines from inception to completion
- Outstanding written and verbal communication, able to go deep with technical resources or explain basics to business users
- Strong presentation skills for business and technical audiences, including executives
- Experience working directly with Sales, Success, Consultants, and System Integrators
- Self-motivated team player ready to thrive in fast-paced, high-growth environment
- Nice to have: communications background; experience mentoring other consultants or engineers
