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Braze is seeking a Senior Technical Architect to join the Expert Services team, owning project delivery and technical solutioning across a portfolio of customer implementation engagements. This role uniquely bridges delivery management and hands-on technical architecture, requiring the ability to move fluidly between program leadership and deep technical work depending on what each customer engagement demands.
You will own end-to-end customer implementation projects from onboarding through go-live, serving as both the delivery lead and technical resource. Key responsibilities include designing and implementing technical solutions (SDK and API integrations), managing project timelines and scope, engaging with customer stakeholders at all levels, and proactively resolving roadblocks—both project risks and technical blockers. You'll act as the technical bridge between Braze and customer product/engineering teams, translating business requirements into actionable technical plans. You'll also document technical requirements and integration details for handoff to Customer Success, coordinate with external agencies and third parties, drive early adoption and KPI definition, advocate customer use cases to Braze product development, and deliver enablement training tailored to each customer.
The role demands someone who has built a career at the intersection of people and technology, comfortable managing project timelines one day and getting hands-on with integrations the next. You must maintain both the organizational discipline of a delivery manager and the technical depth of a technical architect. You'll work alongside Account Executives, Customer Success Managers, Delivery Managers, and other Technical Architects to ensure customers achieve rapid time to value and optimal ROI from their Braze investment.
Braze is a leading customer engagement platform that empowers brands to deliver personalized, AI-driven customer experiences across channels. The company is recognized as a Leader in marketing technology, a 2025 Great Place to Work, and a 2025 Fortune Best Workplace in Technology.
QUALIFICATIONS:
- Bachelor's degree or equivalent experience in a relevant field
- 2 to 5 years in a similar customer-facing role, preferably in implementations, technical consulting, or customer success, with a track record spanning both project delivery and hands-on technical work
- Strong project management skills paired with genuine technical depth in APIs, SDKs, or related integration work
- Demonstrated interest or hands-on experience with technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Analytics, or programming (HTML, etc.), sufficient to own SDK/API integration workstreams directly
- Excellent written and verbal communication skills, able to explain technical concepts clearly to both technical and non-technical audiences
- Highly organized and reliable, with a continuous improvement mindset
- Strong analytical and creative problem-solving skills
- Natural collaborator who can manage conflicting priorities and thrive in fast-paced, cross-functional environments
- Comfortable building with AI tools to accelerate workstreams
