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Super.com is seeking a Senior Technical Account Manager to own partner and business strategy for a fintech vertical. This is a high-impact senior role at the intersection of business strategy, operational governance, and cross-functional execution.
You will serve as the primary business-facing technical leader for your vertical, shaping partner direction, defining requirements, anticipating risk, and aligning Product, Engineering, QA, and Professional Services Engineers around clear priorities. You'll act as a trusted advisor translating complex partner and system dynamics into actionable plans, influencing roadmaps, and raising execution quality standards.
Key responsibilities include:
- Owning partner and business strategy for a vertical, serving as primary technical relationship and escalation owner for key partners
- Leading quarterly business reviews, roadmap discussions, and strategic planning with partners
- Defining and governing vertical-level operations including product health, SOPs, issue triage, and execution standards
- Translating partner needs into clear requirements for Product and Engineering teams
- Anticipating and managing partner resiliency risks, SLA expectations, and ecosystem dependencies
- Influencing cross-functional prioritization and roadmaps through structured insights and risk analysis
- Providing functional direction and coordination for PSEs aligned to the vertical
- Mentoring other TAMs and establishing scalable frameworks and governance patterns
You'll work within the Quality & Engineering organization where TAMs, PSEs, and QA function as a unified operational backbone. The team values clear ownership, structured communication, and proactive risk management.
Required qualifications:
- 5+ years in technical account management, partner operations, product operations, or similar technical partner-facing roles
- Demonstrated leadership driving cross-functional initiatives with Product, Engineering, QA, and external partners
- Strong domain fluency in system behavior, partner integrations, and technical impact on business outcomes
- Experience owning partner relationships, operational governance, KPIs, SLAs, and escalation management
- Ability to translate complex dynamics into clear requirements and execution plans
- Comfort interpreting data (dashboards, metrics, logs, basic SQL) to diagnose issues
- Proven communication skills influencing senior stakeholders
Super.com offers remote-first flexibility, unlimited PTO, company recharge days, wellness budgets, personal development funds, competitive salary, and equity options.
