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Salary: USD 127,500 - 191,500 / annual
Recorded Future, a leading intelligence company serving 1,900+ clients worldwide, is seeking a Senior Technical Account Manager to own and drive success at enterprise accounts. You will partner with customers across all functional areas—Threat Intelligence, SOC, Vulnerability Management, Incident Response, GRC, Threat Hunting, Red/Blue/Purple Teams, Pen Testing, security architecture, and C-suite executives—to ensure they operationalize Recorded Future's modules and services effectively.
Key responsibilities include:
- Drive enterprise customer engagement and enablement through project delivery, support issue management, escalations, regular business reviews, and ad-hoc intelligence requirements.
- Plan and manage the customer success lifecycle, tailoring engagements to meet specific security requirements.
- Deliver core projects around intelligence priorities, configuration, tuning, and training.
- Design and coordinate delivery of add-on Advisory Services and Professional Services engagements.
- Develop strategic success plans that drive maturity across information security programs by integrating intelligence into daily workflows.
- Define, track, and communicate Recorded Future's value from end users to C-suite.
- Act as the voice of the customer for the Product team.
- Maintain detailed records in Zendesk, Gainsight, and JIRA, tracking successes, outcomes, client sentiment, and technical plans.
- Solve complex problems by identifying how data and technology drive excellent outcomes and inform better decision-making.
You will work with a diverse portfolio of enterprise clients, managing relationships across technical and executive levels, and will be expected to travel a minimum of 30%.
Requirements:
- 5+ years of experience in an analytical or consulting role (intelligence, military, cyber, business operations) or Information Security, working with enterprise clients and/or executive-level decision makers.
- Senior-level competency in Recorded Future modules and use cases.
- Senior-level competency in delivering Advisory Services engagements including PIR, Threat Modeling/Profiling, Advanced Workflow and Enablement projects, and Threat Briefings.
- BA/BS degree required or equivalent combination of education and experience.
- Strong ability to collaborate and communicate with both technical and non-technical personnel, from technical specialists to C-suite executives.
- Seasoned professional with deep understanding of specialization and ability to mentor others.
- Strong passion for holistic customer success and continuous process improvement.
- Demonstrated ability to solve problems of diverse scope using analysis and evaluation; good judgment in selecting methods and techniques; networks with senior colleagues in area of expertise.
- Ability to travel a minimum of 30%.
