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Salary: USD 155,000 - 180,000 / annual
Ping Identity is a cloud identity platform company serving Fortune 100 enterprises and the largest, most demanding organizations worldwide. The company specializes in secure digital experiences, identity and access management, and cybersecurity.
As a Senior Technical Account Manager, you will be a recognized Subject Matter Expert (SME) managing the company's highest-spend, global accounts. You will identify systemic operational risks and coordinate cross-functional resources to mitigate impact. Engaging regularly with VPs, Executives, and occasionally C-level stakeholders, you will translate complex business requirements into multi-product operational strategies.
Key responsibilities include:
- Managing complex, high-spend global accounts and consulting on multi-product strategies for integrations into multi-vendor environments
- Optimizing delivery frameworks and ensuring operational readiness, setting the standard for proactive engagement across the team
- Acting as a high-judgment advocate, balancing customer needs with internal roadmap priorities to maintain sustainable partnerships
- Supporting the development and testing of new AI-driven tools, providing critical feedback to ensure AI-generated insights align with enterprise standards
- Serving as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations
- Leading internal programs to increase team-wide efficiency, operational consistency, and technical readiness
- Representing Ping Identity at regional events and cross-functionally influencing Engineering and Product teams to elevate customer experience
Requirements:
- Minimum 7+ years of enterprise customer-facing experience in Technical Account Management, Customer Success, Sales Engineering, or Professional Services, with proven track record managing global, highly complex enterprise accounts
- Advanced knowledge of cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and identity integration within broader security ecosystems
- Experience utilizing AI productivity tools to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reporting
- Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems
- Demonstrated ability to translate complex business requirements into operational technical strategies for executive (VP/C-level) audiences
- Strong mentorship and leadership skills with history of enabling professional growth of peers
- High technical integrity and ability to handle sensitive, high-pressure escalations with executive stakeholders
Advantages:
- Advanced architectural experience with Ping Identity suite and APIs
- Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols
- Experience leading cross-functional task forces or internal efficiency programs
