SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Airwallex is an AI-native financial operating system serving over 676,000 businesses globally, including McLaren Racing, Qantas, SHEIN, and TikTok. The company provides regulated financial infrastructure for global payments and commerce, operating across North America, Europe, the Middle East, and Asia-Pacific with 2,300+ employees across 27 offices.
The Merchant Services team partners with enterprise clients to maximize their adoption and value realization from Airwallex's payment solutions. As a Senior Technical Account Manager, you will serve as the primary technical advisor and trusted strategic partner for a portfolio of key enterprise customers.
In this role, you will:
- Own the technical relationship with a group of strategic enterprise clients, serving as their primary technical point of contact
- Deliver elevated technical support and services, becoming a subject matter expert on each client's business and architecture
- Build trusted relationships by providing proactive guidance on Airwallex's full product suite and the customer's technical infrastructure
- Collaborate with commercial account managers to identify optimization and upsell opportunities
- Analyze and improve client support experiences, providing contextual insights on product adoption and performance
- Serve as an escalation point for break-fix support and ad-hoc technical questions
- Support Quarterly Business Review sessions, presenting product roadmap updates and technical performance metrics
- Work cross-functionally with internal teams (sales, strategy, product, engineering) to ensure customer success throughout pre-sales, integration, and post go-live phases
You will be technically savvy and sales-oriented, balancing customer advocacy with revenue growth opportunities. This is not a sales role but rather a strategic technical advisory position requiring deep product knowledge and consultative problem-solving.
REQUIREMENTS:
Minimum qualifications:
- Bachelor's degree in a STEM discipline with strong academic achievements
- At least 5 years of experience in engineering, technical support, or technical account management roles
- Ability to manage multiple changing priorities and meet deadlines in an entrepreneurial environment
- Proactive and consultative approach to customer and sales team requests; strong listening and delivery skills
- Thorough understanding of software development lifecycle and API architecture
- Professional oral and written communication skills with experience presenting to decision-makers
Preferred qualifications:
- Knowledge of payments domain or financial services
- Experience working with data analysis, transaction pattern analysis, and optimization
- Strong organizational skills and self-starting mindset
- Experience integrating RESTful APIs into web applications
