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Graphcore, part of the SoftBank Group, is a leading innovator in AI compute hardware and infrastructure. The company develops hardware, software, and systems infrastructure to unlock next-generation AI breakthroughs and power widespread AI adoption across industries.
You will provide advanced operational, diagnostic, and engineering support for Graphcore's Arm-based hardware platforms across lab and data center environments. This role focuses on supporting hardware bring-up, validation, and troubleshooting of complex AI compute platforms, including server blades, racks, and rack-scale infrastructure.
Key responsibilities include:
- Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure
- Support engineering bring-up activities, including component validation and firmware interaction testing
- Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues
- Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements
- Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles
- Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability
- Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and validation documentation
- Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics
- Participate in on-call rotations or off-hours support during critical engineering milestones or hardware bring-up phases
You will work closely with server engineering, firmware teams, platform architects, and data center operations teams in a collaborative environment that enables rapid problem-solving and continuous improvement of hardware platforms from early development through production deployment.
REQUIREMENTS:
Essential:
- Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline
- 7 years of experience with server hardware architectures and board-level debugging
- Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures
- Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure
- Strong collaboration skills and ability to work effectively in fast-paced engineering environments
- Excellent written and verbal communication skills
Desirable:
- Experience supporting prototype or pre-production hardware bring-up
- Familiarity with data center facilities, including liquid cooling and power distribution systems
- Experience using Python, Bash, or automation tools for hardware validation or troubleshooting
- Exposure to structured failure analysis and reliability engineering methodologies
