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Graphcore, part of the SoftBank Group, is a leading innovator in AI compute hardware and infrastructure. This Senior Systems Engineer role supports the bring-up, validation, and troubleshooting of Graphcore's Arm-based AI compute platforms across lab and data center environments.
You will lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure. Key responsibilities include supporting engineering bring-up activities with component validation and firmware testing, diagnosing system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues, and collaborating with server engineering teams on root cause analysis and design improvements.
You'll support deployment and rollout of next-generation hardware platforms through structured validation cycles, interface with facilities teams on environmental factors affecting reliability, and develop standard operating procedures and troubleshooting documentation. The role includes mentoring junior technicians and engineers on troubleshooting methodologies and hardware diagnostics, plus participation in on-call rotations during critical engineering milestones.
The Systems Engineering and Hardware Engineering teams work closely with server engineering, firmware, platform architects, and data center operations to enable rapid problem-solving from early development through production deployment of next-generation AI compute systems.
