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Behavox is a data operating platform that helps multinational enterprises organize data into actionable intelligence for risk management, compliance, and business growth. The company specializes in multilingual AI/ML-based solutions for enterprise data activation across compliance, risk, and revenue functions.
The Senior Strategic Account Manager is the most senior individual contributor within the Strategic Account Management function. This role combines direct account ownership with broader responsibility for defining engagement standards, serving as a field expert on high-stakes accounts, and building institutional knowledge across the team.
Key Responsibilities:
• Owns a focused portfolio of 3–5 Tier 1 and Tier 2 accounts representing the most complex, multi-product, multi-region, multi-stakeholder relationships ($3M+ combined ARR). Full end-to-end ownership includes elevated executive access, commercial complexity, and independent leadership of C-suite and Head-of-level relationships.
• Serves as the escalation point for the most complex or commercially significant situations before they reach leadership. Deploys into at-risk accounts owned by other Strategic Account Managers to coach through resolution without displacing coverage.
• Defines engagement standards across the function: QBRs, escalation management, account planning, hygiene, and commercial execution. Creates vertical playbooks for common scenarios, establishes quality benchmarks and metrics, validates and improves hiring assessments and onboarding materials, and leads internal learning sessions grounded in real account examples.
• Owns renewal and expansion strategy for highest-ARR accounts. Builds value-led commercial plays grounded in customer intelligence and co-owns regional expansion pipeline with Account Executive leadership.
• Represents Behavox at industry events and conferences. Leads Customer Advisory Boards, CCO communities, and industry working groups. Participates actively in hiring and interview processes as a calibration voice on candidate quality.
• Mentors Strategic Account Managers on account management, commercial reasoning, and executive engagement.
Requirements:
• Expert-level understanding of multi-product, multi-region deployments of enterprise compliance technology, specifically communications surveillance, trade surveillance, compliant archiving, and policy management across Tier 1 financial institutions. Must understand how these systems interact within a client's broader controls framework.
• Demonstrated ability to independently build and sustain trusted advisory relationships with C-suite and Head-of-level compliance, risk, and technology leaders at global financial institutions.
• Proven experience defining engagement standards, processes, and playbooks for account management functions. Must have created vertical playbooks, quality benchmarks, and metrics that teams operate against.
• Track record of intervening in at-risk accounts, assessing complexity, stabilizing situations, and coaching team members through resolution.
• Experience presenting to external audiences at industry events and conferences, leading customer advisory boards, and building external communities.
