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Salary: USD 190,900 - 334,100 / annual
ServiceNow is seeking a Senior Staff Product Manager to join the Futures Engineering team, which sits at the intersection of R&D, applied engineering, and thought leadership within ServiceNow Futures. This team builds proofs of concept, runs customer- and partner-facing workshops, and produces technical and strategic collateral positioning ServiceNow as an innovation-driven company.
In this role, you will interface with internal and external stakeholders and customers to develop proofs of concept, applications, and thought leadership collateral. You'll understand the evolving business and technology landscape—and where ServiceNow fits within it—to conduct research and development on new applications of the ServiceNow platform and how emerging technologies will shape the ServiceNow ecosystem.
Key responsibilities include:
- Customer & Partner Engagement: Build relationships with internal and external stakeholders to understand business and technical challenges, gather requirements, and manage end-to-end projects including engagement management, architecture, design, testing, blueprints/collateral, and delivery/handoff. Work in partnership with Innovation Officers/Futurists, Software Engineers, and account teams.
- R&D and Applied Research: Lead research initiatives into novel technologies and business trends, evaluating their implications for the ServiceNow platform and ecosystem; translate findings into actionable product and strategic insight.
- Thought Leadership & Publishing: Author and publish thought leadership papers, white papers, and technical collateral grounded in original research that position ServiceNow as an innovation leader. Represent the team's research externally through articles, presentations, conferences, and industry commentary.
- Proofs of Concept: Architect and lead customer-facing and internal proofs of concept demonstrating "art of the possible" applications of the ServiceNow platform, in partnership with Software Engineers and Innovation Officers/Futurists.
- Workshops & Futures Engagements: Plan and lead workshops with customers and partners to translate research and PoC work into interactive engagements that build conviction and drive roadmap influence.
- Market & Competitive Research: Participate in market research and competitive analysis in partnership with Futurists, STEP, and other organizations.
- Framework and Programs: Develop operational programs and frameworks to run programs within ServiceNow Futures based on iterative pilots. Contribute to portfolio management, solution design, and requirements definition.
Successful candidates have a genuine passion for researching and experimenting with new technologies, building PoCs on the ServiceNow platform, and telling compelling stories about how ServiceNow enables business transformation. They operate effectively in distributed teams spanning company functions, customers, and partners, and document their work carefully for seamless handoffs.
You will influence APEX and DT Product Managers and Developers; internal stakeholders across Corporate Strategy, Marketing, Sales, and others in ServiceNow Futures; customer and partner architects, developers, and business process owners; industry peers in comparable innovation/futures functions; and account teams and other field functions.
REQUIREMENTS:
- 7+ years of experience in customer-facing roles (within or outside the tech industry)
- Excellent oral and written communication skills, with demonstrated experience creating and delivering thought leadership content—webinars, white papers, published articles, conference presentations, and customer workshops
- Experience with Agile/Scrum methodology and working in a distributed team
- ServiceNow platform experience preferred
- Deep business and industry acumen, with the ability to translate market and technology trends into fact-based recommendations
- Track record of original research, writing, or academic/industry publishing is a strong plus
- Autonomy to select tools, platforms, and approaches for design and development within DT/ServiceNow technology guidelines
- Experience mentoring peers
