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Cloudflare is seeking a Senior Practice Leader for Developer Platform Professional Services to build and lead a global practice of practitioners delivering business outcomes for customers using Cloudflare's developer platform capabilities.
In this role, you will act as a product manager for professional services offerings, prioritizing and executing on service offerings aligned with strategic vision. You will review information from PS Leaders and Practice Leaders to understand value propositions, then execute on building offerings based on leadership direction. Key responsibilities include building sales collateral, scoping guidelines, project plans, and delivery kits/accelerators; leading efforts to create and maintain selling and delivery enablement; creating fixed-outcome service offerings targeting quick wins; and developing a-la-carte and packaged services for different customer profiles (Mid-Market, Enterprise, Digital Natives, Verticals).
You will demonstrate strong communication across the PS organization (Delivery Leaders, Services Sales, Consulting Delivery), Customer Engineering Teams, and GTM leaders. You will own and launch internal and external marketing campaigns including blog posts, videos, webinars, internal enablement, and presentations on worldwide field calls and regional leader calls. You will drive the team's comprehensive understanding of Cloudflare's Developer Platform and capabilities, including configuration, optimization, and troubleshooting.
Travel is limited, with mandatory in-person attendance at six monthly PS leadership meetings held in Lisbon and/or Austin, plus some customer travel within Australia.
Cloudflare is a mission-driven company building a better Internet, operating one of the world's largest networks powering millions of websites and Internet properties. The company protects and accelerates Internet applications without adding hardware, installing software, or changing code. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
QUALIFICATIONS:
- Bachelor's degree in Business, Information Technology, or related field
- Minimum 8 years of experience in professional services, practice architecture, leadership roles, or developer-oriented customer-facing roles
- Strong understanding of professional services landscape (internal and partner-provided)
- Strong understanding of development platforms and frameworks; ability to translate business challenges into developer platform solutions
- Ability to quickly prototype solutions and guide migration from prototype to robust business-critical applications
- Demonstrable desire to educate PS staff on leveraging developer platform capabilities (Zero Trust Networking, Application services)
- Excellent prior work experience as Product Manager, Practice Manager, or Architect
- Knowledge of Software Development Life Cycle
- Demonstrated progressive experience defining, developing, and executing training strategies and action plans
- Ability to quickly understand technical concepts and explain them to customer and PS audiences
- Proven ability to interact with and influence senior executives and team members
- Strong communication, negotiation, and interpersonal skills
- Experienced in giving and receiving constructive feedback
- Ability to thrive in fast-paced, unpredictable environment
- Good understanding of Internet fundamentals: Networking, Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs
- Hands-on experience implementing and managing CDN, DDoS protection, WAF, load balancing, and related solutions across industries
- Hands-on experience with CI/CD pipelines and development tools
- Fluency in English (written and oral) required; additional regional languages a plus
- Experience with Jira and Salesforce (or similar CRM) is a plus
