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Salary: USD 166,500 - 291,400 / annual
ServiceNow is seeking a Principal Product Manager to lead strategy and execution for the ServiceNow Cloud Platform, which powers the company's global SaaS business across commercial, sovereign, partner-hosted, and customer-operated environments. This is a strategic, high-ownership role on a small team shaping the future of ServiceNow's cloud platform and enabling the company's next phase of growth.
Key Responsibilities:
Drive Cross-Functional Execution: Work across engineering, operations, security, legal, compliance, infrastructure, and go-to-market teams to deliver strategic platform initiatives. Build alignment across diverse stakeholders and drive decisions in complex, highly matrixed environments. Communicate priorities clearly to executive, technical, and customer-facing audiences.
Influence Product and Business Direction: Evaluate customer requirements, regulatory trends, cloud industry developments, and hyperscaler capabilities to inform strategic investment decisions. Integrate customer feedback, business priorities, and technical constraints into clear product recommendations and execution plans. Develop executive-level recommendations and communicate complex tradeoffs.
Support Customer and Business Growth: Partner with field teams on strategic customer opportunities and cloud-related discussions. Serve as a trusted subject matter expert for ServiceNow's cloud platform. Support market expansion initiatives, regional growth strategies, and evolving customer requirements.
Lead Through Ownership: Serve as the accountable owner for strategic initiatives, driving outcomes regardless of organizational boundaries or functional silos. Identify and close execution gaps across product, engineering, operations, compliance, go-to-market, and marketing teams. Take initiative to lead workstreams outside traditional role definitions when necessary. Demonstrate flexibility and adaptability by stepping into areas where additional leadership is needed.
Requirements:
- 8+ years of product management experience in cloud platforms, enterprise software, infrastructure services, or medium to large-scale SaaS environments with a Bachelor's degree; OR 6+ years with a Master's degree; OR a PhD with 3+ years experience; OR equivalent experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Deep knowledge of cloud computing architectures and hyperscaler ecosystems (AWS, Microsoft Azure, Google Cloud Platform)
- Strong understanding of enterprise SaaS platforms and operational considerations for running cloud services at global scale
- Proven experience defining product strategy and roadmaps for complex technical platforms
- Demonstrated ability to drive complex cross-functional initiatives involving engineering, operations, security, compliance, legal, partnerships, and go-to-market teams
- Exceptional ownership mindset with history of driving initiatives to successful outcomes, even when responsibility spans multiple organizations or falls outside formal role definitions (MUST HAVE)
- Proven ability to identify organizational gaps, create clarity in ambiguous situations, and proactively drive action
- Strong analytical and strategic thinking skills with ability to synthesize information from multiple sources and make effective decisions in fast-paced environments
- Experience conducting market analysis, competitive assessment, customer discovery, and research to inform product strategy
- Ability to translate complex business, technical, and customer requirements into clear product priorities and execution plans
- Excellent written, verbal, and presentation skills for executive, business, technical, and customer audiences
- Demonstrated success influencing without authority and leading initiatives across large organizations
- Self-starter who thrives in fast-paced, highly collaborative, and ambiguous environments
Preferred Qualifications:
- Experience working at a hyperscaler, cloud provider, or mid to large enterprise SaaS company
- Experience supporting globally distributed SaaS platforms and multi-region cloud deployments
- Experience with cloud security, compliance, sovereignty, data residency, or regulated cloud environments
- Experience driving cloud transformation, architecture modernization, or datacenter-to-cloud initiatives
- Familiarity with AI infrastructure, cloud-native AI services, and the impact of AI workloads on platform architecture and operations
- Experience supporting strategic customer engagements, executive briefings, and customer-facing product discussions
