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Salary: USD 87,615 - 146,025 / annual
Turnitin is seeking a Senior Solutions Engineer to serve as a strategic technical partner to sales teams throughout the pre-sales cycle. You will drive revenue growth and deepen customer relationships with higher education and secondary education institutions by serving as a customer-facing technical product expert and internal voice of the customer.
Your day-to-day responsibilities will blend external customer engagement with internal strategic initiatives. On the customer-facing side, you will lead or assist with product overviews, technical demonstrations, workflow discussions, and business case development. You will serve as the technical subject matter expert for Turnitin's Integrity and Assessment products, managing client trials, pilots, and proofs of concept with clear evaluation criteria. You will partner with sales teams to resolve technical inquiries, support RFP/RFI processes, and develop deal strategies aligned to customer pain points.
Internally, you will collaborate with Product, Product Marketing, and Sales Enablement teams on product and feature launches. You will conduct technical discovery with customer stakeholders (CIOs, Administrators, Deans) to understand requirements, technical constraints, and design future-state workflows. You will synthesize market feedback, competitive insights, and feature requests from customer interactions and communicate these insights to internal leadership. You will also contribute to scaling the Solutions Engineering organization through mentorship, best practice sharing, and active participation in a collaborative, growth-focused team.
Key activities include crafting high-impact, tailored presentations and demos; building compelling business cases that align product capabilities with client pain points; managing technical evaluations and complex sales cycles; and maintaining flexibility to work across global time zones to support a distributed team.
Requirements:
- 7+ years of experience in Solutions Engineering, Technical Pre-Sales, or Technical Consulting in EdTech or Enterprise SaaS
- Strong consultative selling and presentation skills with proven ability to communicate technical concepts effectively to executive, academic, and technical audiences
- High level of intellectual curiosity and ability to work through complex problems
- Proven track record of managing technical evaluations, Proofs of Concept, and RFP responses in complex sales cycles
- Demonstrated expertise with customer workflows, including ability to understand complex integrations, gather requirements, and accelerate change management
- Experience with LMS, LTI standards, and REST APIs is a plus
- Must be able to regularly flex schedule across global time zones
- Flexible, humble approach focused on doing what is best for customers, people, and business
