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Salary: USD 87,615 - 146,025 / annual
Turnitin is seeking a Senior Solutions Engineer to serve as a strategic technical partner to sales teams throughout the pre-sales cycle. You will drive revenue growth and deepen customer relationships with Higher Education and Secondary Education institutions by serving as a customer-facing technical product expert and internal voice of the customer.
Your day-to-day responsibilities will balance external customer engagement with internal strategic initiatives. On the customer-facing side, you will lead or assist with product overviews, technical demonstrations, workflow discussions, and business case development. You will serve as the technical subject matter expert for Turnitin's Integrity and Assessment products, managing client trials, pilots, and Proofs of Concept with clear evaluation criteria. You will conduct technical discovery with customer stakeholders (CIOs, Administrators, Deans) to understand requirements, constraints, and design future-state workflows. You will also partner with sales teams to resolve technical inquiries, support RFP/RFI processes, and develop deal strategies aligned to customer pain points.
Internally, you will collaborate with Product, Product Marketing, and Sales Enablement teams on product and feature launches, synthesize market feedback and competitive insights from customer interactions, and contribute to scaling the Solutions Engineering organization through mentorship and best-practice sharing. You will work across global time zones to support One Team collaboration.
Turnitin is a remote-first company with a 25+ year track record as a recognized innovator in global education. The company serves over 16,000 academic institutions, publishers, and corporations across more than 185 countries with solutions including Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.
REQUIREMENTS:
- 7+ years of experience in Solutions Engineering, Technical Pre-Sales, or Technical Consulting in EdTech or Enterprise SaaS
- Strong consultative selling and presentation skills with proven ability to communicate technical concepts effectively to executive, academic, and technical audiences
- High level of intellectual curiosity and desire to work through complex problems
- Flexible and humble approach, focused on doing what is best for customers, people, and business
- Proven track record of managing technical evaluations, Proofs of Concept, and RFP responses in complex sales cycles
- Demonstrated expertise with customer workflows, including ability to understand complex integrations, gather requirements, and accelerate change management
- Experience with LMS, LTI standards, and REST APIs is a plus
- Must be able to regularly flex schedule across global time zones
