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Salary: USD 87,615 - 146,025 / annual
Turnitin is seeking a Senior Solutions Engineer to serve as a strategic technical partner to sales teams throughout the pre-sales cycle, driving revenue growth and strengthening relationships with Higher Education and Secondary Education customers. You will be a customer-facing technical product expert and the voice of the customer internally to product and leadership teams.
Your day-to-day responsibilities will balance external sales support and internal initiatives. On the sales side, you will lead or assist customer meetings including product overviews, technical demonstrations, workflow discussions, and business case development. Internally, you will support product and feature launches, collaborate with sales teams on customer inquiries, advise on RFP responses, and work cross-functionally with Product, Product Marketing, and Sales Enablement teams.
Key responsibilities include:
- Serve as a customer-facing technical subject matter expert for Turnitin's Integrity and Assessment products across all sales cycles
- Craft and deliver high-impact, tailored product overviews and technical demonstrations to current and prospective customers
- Partner with sales teams to resolve technical product inquiries and assist with RFP/RFI processes by advising on technical, integration, and product-related questions
- Build compelling business cases and value-focused presentations that align product capabilities with client pain points to influence buying decisions
- Manage client trials, pilots, and Proofs of Concept (POCs), ensuring clear evaluation criteria and successful outcomes
- Develop deal strategies with sales teams, refine customer messaging aligned to pain points, and create business cases to support deal closure
- Conduct technical discovery with customer stakeholders (CIOs, Administrators, Deans) to collect requirements, technical constraints, and document future-state workflows
- Synthesize market feedback, competitive insights, and feature requests from customer interactions and provide to internal stakeholders
- Contribute to a collaborative, low-ego, growth-focused team; embrace feedback and improvement; actively mentor and promote best practice sharing across global Go-To-Market teams
- Participate in scaling the Solutions Engineering organization
Turnitin is a remote-first company with a global presence across 35+ countries. The role requires flexibility to work across global time zones to support One Team collaboration.
Qualifications:
- 7+ years of experience in Solutions Engineering, Technical Pre-Sales, or Technical Consulting in EdTech or Enterprise SaaS
- Strong consultative selling and presentation skills with proven ability to communicate technical concepts effectively to executive, academic, and technical audiences
- High level of intellectual curiosity and desire to work through complex problems
- Flexible and humble approach, focused on doing what is best for Turnitin customers, people, and business
- Proven track record of managing technical evaluations, Proofs of Concept, and RFP responses in complex sales cycles
- Demonstrated expertise with customer workflows, including ability to understand complex integrations, gather requirements, and accelerate change management with customers
- Experience with LMS, LTI standards, and REST APIs is a plus
- Must be able to regularly flex schedule across global time zones
