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Workstream is a mission-driven HR, payroll, and hiring platform built specifically for the hourly workforce. The company serves leading brands including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers, and is backed by top-tier VCs including Founders Fund, BOND, and Coatue.
As a Senior Solutions Engineer, you'll be the technical bridge between Workstream's platform and enterprise customers. You'll own integration projects end-to-end: from discovery calls to understand customer needs, through code development, to production deployment. You'll manage 5-6 concurrent projects and work directly with enterprise accounts on integrations with systems like CrunchTime, NetChef, ADP, Paychex, UKG Pro, and Teamworx.
Key responsibilities include:
**Integration Development (40%):** Build and deploy API integrations between Workstream and customer systems. Create CSV export solutions for data migration. Develop two-way payroll integration implementations.
**Customer Interaction (30%):** Run customer meetings to gather technical requirements. Provide ongoing technical support for integration-related inquiries. Translate business requirements into technical specifications and keep customers informed throughout project lifecycles.
**Production Integration Optimization (20%):** Migrate completed integrations to production. Optimize integrations toward self-service implementation for scalability. Document technical processes and solutions.
**Custom Solution Creation (10%):** Develop custom career sites for customers. Build custom tools and reporting solutions for enterprise accounts and internal tooling for the Customer Success team.
You're a developer who enjoys customer interaction and can explain complex technical concepts to non-technical stakeholders. You prefer automating recurring requests rather than answering them repeatedly. This is a full-time hybrid role based in Lehi, Utah, with 3 days in-office and 2 days remote to support cross-functional collaboration.
