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Salary: USD 120,000 - 175,000 / annual
Chromatic is seeking a Senior Solutions Engineer to serve as a trusted technical advisor and primary technical contact for Enterprise customers. You will combine deep technical expertise with customer-facing collaboration to drive customer success and company growth.
In this role, you will:
- Serve as the primary technical contact for Enterprise accounts, providing guidance on Chromatic and Storybook integration into existing workflows while developing and maintaining strong customer relationships.
- Troubleshoot and resolve complex technical issues, designing tailored solutions to meet each customer's specific needs.
- Implement and maintain technical integrations for Enterprise accounts (e.g., SSO setups) and support customer onboarding and account management.
- Help customers adopt and scale Storybook usage across large organizations, partnering with the Developer Experience team to build supporting resources.
- Partner with Customer Success Managers and Sales to ensure positive customer experiences, including participation in quarterly business reviews and key account calls.
- Identify expansion opportunities within the existing customer base.
- Improve internal workflows to streamline processes and enhance customer experience.
- Act as the voice of the customer internally, providing feedback and insights to product and engineering teams.
- Coordinate cross-departmental efforts to ensure solution compatibility and success.
This is a fully remote position. The company is prioritizing candidates located in EMEA, and will also consider candidates in the Eastern Time Zone within the US or Canada.
REQUIREMENTS:
- 4+ years in a customer-facing technical role (Solutions Engineer, Professional Services Engineer, or similar); experience in B2B SaaS or developer tools companies preferred.
- Strong background in frontend development with familiarity of modern JavaScript tools and frameworks (e.g., Webpack, React); experience with Storybook and/or Chromatic is a plus.
- Excellent problem-solving skills with the ability to break down complex technical concepts clearly and effectively.
- Strong interpersonal and communication skills—inquisitive, welcoming, empathetic, and able to build genuine relationships with both technical and non-technical stakeholders.
- Highly organized and dependable, with the ability to prioritize and manage multiple projects across different accounts; self-motivated with strong time management skills.
- Comfortable working in a fast-paced, dynamic environment where priorities may shift quickly.
