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Salary: USD 204,000 - 254,000 / annual
Grafana Labs is seeking a Senior Solutions Engineer to join the Enterprise Solutions Engineering team, which serves as the in-house, customer-facing product experts driving worldwide growth. This role is ideal for someone who thrives in a high-growth startup environment and enjoys solving technical challenges while building customer relationships.
You will partner closely with the Sales team to articulate Grafana's value proposition, vision, and strategy to enterprise customers. Your responsibilities include owning technical engagements with customers to help close high-velocity opportunities, delivering product and technical presentations to potential and existing customers, and proactively communicating with both customers and internal teams to provide feedback on products and competitive landscape. You will drive product conversations based on customer needs and problems identified during interactions, and contribute to enhancing documentation, writing blog posts, recording videos, and creating enablement materials.
As an early member of a high-growth team, you will work on varied and complex job duties that require strong judgment, collaboration, and leadership. You will collaborate with an international, remote-first team and need exceptional written and oral communication skills to articulate technical advantages and value propositions to worldwide customers.
Grafana Labs is a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, and others. The company is built on open-source principles and serves customers including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce.
REQUIREMENTS:
- 5+ years of technical pre-sales experience, ideally with open-source technologies or in the metrics/monitoring space
- Technical mindset with desire to grow technically; bootcamp graduates or those with post-sales/engineering experience encouraged
- First-class written and oral communication skills
- Self-motivated, initiative-driven, and creative
- Ability to work effectively in a remote-first, international environment
- West Coast location preferred (though role is fully remote)
