SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
BigPanda is seeking a Senior Solutions Architect to join the Professional Services team in EMEA. This role combines technical architecture, customer consulting, and hands-on delivery to drive adoption of the BigPanda AIOps platform with strategic enterprise customers.
You will lead customer engagements across the full lifecycle—from discovery through implementation, adoption, and value realization. Working with some of BigPanda's most important customers, you'll serve as a technical advisor and architect, guiding them through complex AIOps initiatives to modernize incident management and service operations. You'll design and deploy production-grade solutions, shape transformation roadmaps, and help customers build operational resilience at scale.
Key responsibilities include:
- Lead end-to-end customer engagements from discovery through implementation and adoption
- Guide strategic customers implementing transformational AIOps projects, including design, build, and deployment
- Consult on complex AIOps engagements and drive successful adoption of BigPanda
- Provide escalated technical support for complex customer operational and architectural issues
- Partner cross-functionally with Sales, Pre-Sales, Product, and R&D teams
- Advise customers on their AI readiness journey and demonstrate outcomes through data
- Contribute to the Professional Services practice by sharing knowledge with teammates
- Travel to customer sites 10–20% of the time
BigPanda delivers agentic automation for IT operations, enabling enterprise IT to transform manual and reactive processes into intelligent, autonomous systems that detect, respond to, and prevent IT incidents at machine speed. The company serves the world's most trusted brands and is backed by a motivated, collaborative team.
REQUIREMENTS:
- 5+ years of experience in post-sales, technical architecture, consulting, or professional services roles
- Knowledge of monitoring, observability, ITSM, and incident response platforms
- Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments
- Comfortable using AI-assisted tooling in delivery work (development, data analysis, documentation, solution design)
- High-energy, self-motivated, able to own projects end-to-end
- Experience working with strategic clients, mitigating project risk, and managing conflict
- Experience with technical project delivery—managing scope, timelines, and stakeholder expectations
- Comfortable writing code in Python or Node.js for integrations, troubleshooting, and solution delivery
- Familiarity with AWS ecosystem is a plus
- Ability to build skills in technical areas supporting BigPanda deployment and integration
NICE TO HAVE:
- Fluent German or French speaker
- Hands-on experience with ITSM tools
Note: Visa sponsorship is not available. Must be UK-based and legally allowed to live and work in the UK.
