SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 200,000 - 400,000 / annual
Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations. The Enterprise Product team builds the platform that customers use to create, maintain, and improve their AI agents, transforming complex engineering into intuitive self-serve products.
As a Senior Software Engineer on this team, you will own the design and development of robust, scalable systems that allow customers to build and optimize AI agents with confidence. You'll work closely with product, design, and customer-facing teams to understand workflows and create elegant abstractions that scale across the customer base.
Key responsibilities include:
- Eliminating manual engineering work by building self-serve functionality for agent configuration, training, and deployment
- Creating AI-powered tools that enable non-technical teams to manage sophisticated workflows without coding
- Designing configuration abstractions that balance power and simplicity across diverse use cases
- Building monitoring and analytics that surface actionable insights for agent improvement
- Owning features end-to-end from technical architecture through deployment and iteration
You bring 4+ years of full-stack software product experience with strong product thinking, proficiency in Python and/or TypeScript, and a track record of translating complex technical capabilities into simple, usable interfaces. Experience with security-sensitive systems, developer tools, LLMs, AI agents, asynchronous programming, or observability/analytics is a plus.
Decagon is backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures. The company operates in-office with values centered on execution, customer focus, and innovation. Customers include Avis Budget Group, Block's Cash App, Square, Chime, Oura Health, and Hunter Douglas.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
