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Okta is seeking a Senior Software Engineer to design, build, and evolve intelligent customer experience solutions that integrate Salesforce CRM with AWS services and modern generative AI capabilities. You will architect and develop AI-powered experiences using Amazon Bedrock, LangChain, and modern LLM integration patterns to create context-aware, scalable, and customer-facing solutions.
Key responsibilities include building robust backend services and integrations to support customer workflows, including LLM orchestration, prompt workflows, RAG pipelines, and generative AI features. You will lead the design and delivery of complex customer experience initiatives from technical discovery through production deployment, ensuring scalability, reliability, and maintainability. You'll develop and refine prompt engineering strategies, grounding approaches, and AI interaction patterns that improve the quality, relevance, and safety of customer-facing AI experiences.
You will design and implement resilient APIs, event-driven integrations, and backend services connecting Salesforce, AWS platforms, internal systems, and external applications. You'll drive engineering excellence through strong CI/CD practices using GitHub, Gearset, and deployment automation. Champion observability, operational excellence, and production support practices to ensure enterprise-grade reliability and performance.
Mentoring is a key part of this role—you'll guide junior and mid-level engineers through technical guidance, code reviews, design reviews, and hands-on collaboration. You'll lead technical decision-making across architecture, integration design, AI/ML tooling, scalability, security, and platform evolution. Partner closely with product managers, designers, architects, security, data, and infrastructure teams. Work in a Scrum-based Agile environment using Jira and Confluence. Evaluate emerging AI/ML technologies and apply them pragmatically to improve customer experience and operational efficiency.
