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Salary: USD 28 - 33 / hourly
Steno is seeking a Senior Scheduler to join its Customer Success team, supporting AmLaw Account Managers with administrative and operational coordination for court reporting and litigation support services. This is a full-time, remote position based in the US with core business hours in Pacific Timezone.
In this role, you will manage complex scheduling and rescheduling needs for depositions and court reporting services, working directly with law firm clients to coordinate all logistical details. You'll triage incoming client requests via Zendesk, route them appropriately to operations or account managers, and maintain detailed client preferences to deliver white-glove service. You'll handle client communication, manage exhibits and pre-deposition needs, deescalate difficult interactions professionally, and collaborate cross-functionally to ensure all client needs are met. You'll work under a Scheduling Manager and know when to escalate issues while handling routine matters independently.
The Customer Success team is the front line of the business, focused on ensuring clients and service providers are well taken care of. Schedulers deliver reliable, timely, and hospitable experiences day-by-day, while Account Managers deepen client relationships to drive business goals, satisfaction, revenue, growth, and retention.
Requirements:
- 2+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company
- Proficiency with technology, software, and cloud-based applications (Google Workspace and Slack experience preferred)
- Strong integrity and ability to maintain confidentiality with sensitive information
- Quick learner comfortable picking up new systems and processes
- Excellent prioritization and time management skills
- Ability to work through detailed processes efficiently
- Flexibility and ability to handle ambiguity while remaining organized
- Excellent listening skills and exceptional verbal and written communication abilities
- Enthusiasm for working with a fast-paced, growing tech startup and desire for growth opportunities
- Ability to work core business hours in Pacific Timezone
