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Salary: USD 28 - 33 / hourly
Steno is seeking a Senior Scheduler to join its Customer Success team, supporting AmLaw Account Managers with administrative and operational coordination. This role is central to delivering exceptional client experiences in the court reporting and litigation support services space.
In this position, you will manage complex scheduling and rescheduling of depositions for law firm clients, ensuring seamless coordination of all logistical details. You'll work directly with clients to understand their preferences, communicate those preferences to internal teams, and provide white-glove service. Key responsibilities include:
• Efficiently manage high-priority scheduling and rescheduling needs, adapting to shifting priorities while keeping all parties informed with minimal disruption
• Manage client preferences and communicate them to your team to ensure exceptional service delivery
• Triage incoming Zendesk requests and route them to the appropriate operations team or account manager
• De-escalate potentially difficult client interactions while maintaining professionalism, knowing when to handle issues independently and when to escalate to your Scheduling Manager
• Collaborate with cross-functional teams to ensure all client needs are met
• Handle client communication, scheduling, exhibits, pre-deposition needs, and other administrative support as required
You'll be part of a Customer Success team laser-focused on overall client experience, consisting of both Scheduling and Account Management groups. The team serves as the front line of the business, ensuring clients and providers are well taken care of, with the ultimate goal of maintaining Steno's position as a top court reporting and litigation support services agency for law firm clients.
The role requires core business hours availability in the Central Timezone and offers a fully remote work arrangement with home office setup and monthly stipend for internet/phone.
REQUIREMENTS:
• 2+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company
• Proficiency with technology, software, and cloud-based applications (Google Workspace and Slack experience preferred)
• Strong integrity and ability to maintain confidentiality and handle sensitive information
• Quick learner comfortable picking up new systems and processes
• Excellent ability to prioritize competing tasks with strong time management skills
• Ability to work through highly detailed processes at an efficient pace
• Flexibility and ability to deal with ambiguity while remaining organized
• Excellent listening skills and exceptional verbal and written communication skills
• Enthusiasm about working with a fast-paced, quickly growing tech start-up and desire for growth opportunities within the company
