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Carwow is one of Europe's largest online car-trading destinations, combining technology, media, and automotive expertise. The company has grown rapidly—last year achieving over 50% growth with nearly £3bn in cars bought on site. In 2024, carwow acquired Autovia (publishers of AutoExpress and Evo magazines), doubling its audience and creating one of the world's largest YouTube channels with nearly 10m subscribers.
The Business Innovation team is transforming how 300+ commercial and operations professionals work by placing Salesforce at the heart of the business. This Senior Salesforce Administrator role sits within that team and is responsible for leading end-to-end delivery of Salesforce initiatives that power Sales, Customer Experience, and Operations teams.
Key responsibilities include: driving intake, analysis, and execution of Salesforce change requests; acting as point of contact for complex platform issues; leading the full lifecycle of enhancements from requirements through deployment; owning configuration of Sales Cloud and/or Service Cloud including custom objects, automation logic, validation rules, and reporting; managing technical debt and platform scalability; leading integration implementation and optimization between Salesforce and internal/external systems; delivering training and enablement materials; partnering with cross-functional teams; creating reports and dashboards; supporting UAT and user onboarding; and identifying automation opportunities using Flow and approval workflows.
Required qualifications: 5+ years of Salesforce administrator experience with strong knowledge of Flows and declarative tools; ability to balance technical debt, speed, and clean design in a fast-paced environment; experience in cross-functional teams working with sales, operations, and support stakeholders; agile environment experience (Asana); proactive and outcome-focused mindset; understanding of process automation tools; reporting and dashboard creation skills; and Salesforce Administrator Certification or equivalent hands-on credibility.
Bonus qualifications include experience with AI/automation and Ops teams, development capacity (Apex, Lightning Web Components), Salesforce integrations with business systems, and additional certifications (Advanced Administrator, Platform App Builder).
The company offers competitive compensation, 28 days' holiday (increasing to 35 with tenure), employee share options, pension scheme with up to 5% company contribution, private healthcare insurance, life assurance (4x salary), monthly coaching sessions, inclusive parental leave (up to 20 weeks' full pay maternity), and childcare support.
