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UserTesting is seeking a Senior Revenue Enablement Manager to own how go-to-market teams execute the later stages of the deal cycle and manage full customer relationships. This highly visible role combines strategic thinking with hands-on execution, requiring first-hand customer-facing experience and a strong point of view on what drives effective deal execution and customer management.
Key responsibilities include owning enablement across critical deal and customer moments—developing and driving enablement strategies for demos, pricing, and negotiation to help Sales and Solution Consulting connect solutions to customer needs and navigate complex conversations. You'll strengthen customer lifecycle execution by building enablement around mutual action plans and customer management, helping teams maintain momentum and deliver consistent experiences across deals, renewals, and ongoing relationships.
You'll drive stronger renewals, QBRs, and expansion motions by equipping Customer Success Managers with skills to lead effective QBRs, surface account insights, identify growth opportunities, and confidently navigate renewal and expansion conversations. Using field insights and Gong call analysis, you'll identify patterns across demos, negotiations, and deal progression to translate into targeted enablement and coaching.
Responsibilities also include leading relevant, scalable product and GTM enablement to keep teams current on evolving capabilities and GTM technology (Gong, Planhat, Showpad, Tableau, Aligned). You'll advance an AI-enabled approach to GTM by bringing curiosity and experimentation into your work, identifying practical applications that improve effectiveness, and helping teams build confidence incorporating AI into learning, preparation, selling, and customer support.
As a senior member of the Enablement team, you'll partner closely with GTM leaders, use field and performance insights to prioritize enablement needs, and influence how skills are built across the organization. You'll influence broader Enablement strategy by partnering on priorities across onboarding, continuous enablement, coaching, content, Revenue Kickoff, and other GTM programs.
