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Salary: USD 92,000 - 125,000 / annual
ezCater is the #1 food tech platform for workplaces in the US, enabling organizations to manage food needs and order from over 125,000 restaurants nationwide. The company serves both workplace customers (from employee meal programs to one-off meetings) and restaurant partners seeking to grow their business through high-value customer acquisition.
You will serve as a Senior Restaurant Business Partner, building deeply strategic partnerships with ezCater's enterprise restaurant partners. This is a relationship-driven role focused on translating partner needs and capabilities into mutual growth strategies grounded in operational performance, streamlined offerings, and optimized platform exposure.
Key Responsibilities:
Strategic Partnership & Relationship Management: Establish rapport and trust with contacts across all organizational levels within a portfolio of enterprise restaurant partners. Understand each partner's unique business model and create tailored strategies for exceptional customer experiences and shared growth. Proactively assess and optimize partner performance on an ongoing basis, fostering strong relationships that enable joint problem-solving. Translate strategic priorities into clear, actionable direction for stakeholders ranging from C-level executives to individual store managers, building alignment and accountability throughout partner organizations.
Analytics, Insights & Operational Expertise: Serve as a subject matter expert on partner-facing and internal operational metrics, accounting for partner-specific nuances (integrations, corporate structure, etc.). Leverage performance data to identify patterns, root causes, and trends, translating findings into actionable insights that drive improvements and high-impact projects. Craft data-backed narratives that communicate performance and opportunities to partners in ways that build trust and promote collaboration. Develop a holistic understanding of how brands operate on the platform and recommend the right mix of services, tools, and strategies for long-term success. Present operational and functional insights to internal and external stakeholders.
Cross-Functional Collaboration & Enablement: Build and drive operational outcomes tied to specific business objectives benefiting both partner and ezCater growth. Collaborate closely with Sales, Marketing, and Product teams to drive alignment around overall and partner-specific goals.
Requirements:
- 4+ years of experience partnering with and managing top-tier partners or accounts
- Experience with restaurant operations, final mile delivery, or e-commerce logistics preferred
- Track record of building strong internal and external relationships, delivering business impact through collaboration, negotiation, and creative problem-solving
- Demonstrated ability to analyze complex data sets and distill them into clear recommendations; expertise with analytical tools (Tableau, Sigma, Excel)
- Articulate executive-level verbal and written communication skills
- Experience resolving conflicts and finding creative solutions to competing interests
- Proven ability to build trust and influence through active listening, empathy, and understanding others' perspectives and motivations
- Proactive problem-solving approach with demonstrated root-cause analysis capability
- Ability to work effectively in fast-paced environments, both autonomously and cross-functionally
