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Salary: USD 90,000 - 150,000 / annual
Veeva Systems is a public benefit corporation and pioneer in industry cloud for life sciences, with $3B+ in annual revenue. Ostro is a specialized division within Veeva focused on AI-powered brand engagement for the life sciences industry.
You will join the Client Success team as Senior Project Manager, Implementation, owning complex software implementations from kickoff through go-live. You'll serve as the primary bridge between internal teams and external clients, ensuring successful, on-time launches with typical project lifecycles of 6–12 weeks.
Key responsibilities include:
- Managing a portfolio of 10–20 concurrent software implementation projects, balancing multi-system integrations with standard deliveries
- Driving clear client communication, proactive risk mitigation, and team accountability to maintain strict timelines
- Configuring client applications using no-code flow builders and conducting rigorous quality assurance testing
- Preparing annotations for MLR/PRC regulatory submissions prior to release
- Coordinating cross-functionally with Implementation Consultants, Account Executives, Product Managers, and Support teams
- Scaling implementation operations by developing SOPs, creating integrated template project plans, and optimizing internal tools and discovery processes
- Coaching and mentoring Associate and Project Manager-level team members
Required qualifications:
- 4–6 years of experience managing 10–20 concurrent software implementations, with expertise in multi-product rollouts and complex, multi-system integrations
- Proven track record building standard SOPs and project templates that improved and streamlined implementation lifecycles
- Hands-on experience deploying and troubleshooting beta or newly released products
Nice-to-have qualifications include PMP certification, experience with MLR/PRC regulatory submissions in pharma/life sciences, healthcare technology background, or prior mentoring experience.
Veeva offers flexible PTO, comprehensive medical/dental/vision coverage, retirement programs, and a 1% charitable giving program. The company operates as a Work Anywhere organization, supporting flexibility to work from home or in the office.
