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Salary: USD 138,000 - 179,000 / annual
Zūm is a venture-backed mobility platform transforming student transportation through its Connected Mobility Experience (CMX) system. The company serves over 7,500 schools and has been recognized by Fast Company, CNBC, and the World Economic Forum as an innovator in the $50 billion student mobility market.
You will join as Senior Program Manager, Operations Excellence, driving process improvement, standardization, and performance management across Zūm's transportation network. This role is central to building scalable operations across fleet management, safety, compliance, and maintenance.
Key responsibilities include:
**Process Improvement & Standardization**: Identify operational inefficiencies and design scalable standard operating procedures (SOPs) across fleet, safety, compliance, and maintenance workflows. Modernize manual or inconsistent processes such as inspections, audits, incident management, and maintenance cycles. Ensure processes are practical, audit-ready, and consistently adopted across all locations.
**KPI & Performance Management**: Define and implement key performance indicators across fleet utilization, safety performance, compliance adherence, and maintenance reliability. Build dashboards and reporting frameworks to track performance at site, regional, and company levels. Establish performance cadences (weekly/monthly) to drive accountability and continuous improvement.
**Cross-Functional Program Leadership**: Own and drive high-impact initiatives across Operations, Fleet, Safety, Finance, and Product teams. Align stakeholders, clarify ownership, and improve cross-functional workflows. Act as the central connector to unblock issues and ensure progress.
**Execution & Continuous Improvement**: Drive disciplined execution with clear milestones, timelines, and measurable outcomes. Identify risks—especially in safety and compliance—and implement mitigation plans. Conduct post-implementation reviews and continuously refine processes.
**Change Management & Adoption**: Lead rollout and adoption of new processes, tools, and KPI frameworks. Influence stakeholders from frontline operators to senior leadership. Ensure solutions are embedded into daily operations and sustained over time.
You will partner closely with Operations, Fleet, Safety, Finance, Product, and field teams to ensure consistent execution and measurable impact across locations.
**Requirements:**
- 5–10+ years of experience in operations, program management, or process improvement in a fast-paced environment
- Background in consulting, strategic finance, logistics, manufacturing, or related operational environments
- Proven track record of leading complex, cross-functional initiatives from problem definition through execution
- Strong communication skills with experience presenting to senior leadership
- Analytical mindset with the ability to translate data into insights and actionable decisions
- Demonstrated ability to improve efficiency, safety, compliance, and cost performance
- High ownership with the ability to operate independently and manage competing priorities
- Experience building KPI frameworks, dashboards, and performance management cadences
- Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL preferred
- Experience in transportation, fleet operations, safety, compliance, or tech-enabled operations is a plus
- Bachelor's degree required; MBA or relevant advanced degree is a plus
