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Salary: USD 116,000 - 187,660 / annual
LaunchDarkly is seeking a Senior Program Manager to join the Revenue Operations team and drive cross-functional programs that accelerate predictable SaaS revenue growth. This role is central to scaling RevOps efficiently by translating strategic priorities into structured execution plans, establishing governance frameworks, and ensuring alignment across Sales, Customer Success, Marketing, and RevOps functions.
Key responsibilities include:
**Strategic Program Execution**: Translate strategic priorities into detailed program plans with clear milestones, owners, and deliverables. Track progress against plan, manage dependencies, and escalate blockers to prevent delays.
**Program Governance & Operating Rhythms**: Establish and maintain operating cadences for cross-functional programs, including status meetings, steering committees, decision logs, and standardized reporting frameworks.
**Cross-Functional Alignment**: Coordinate across RevOps and field teams (Sales, CS, Marketing), clarify roles and responsibilities, align stakeholders on priorities and timelines, and facilitate decisions with leadership communication.
**Risk & Issue Management**: Identify risks early, maintain risk logs, develop mitigation plans, resolve cross-functional dependencies, and escalate decisions requiring leadership input.
The ideal candidate will have a strong track record managing complex, multi-stakeholder programs with competing priorities, establishing governance structures from scratch, and driving data-driven outcomes in B2B SaaS environments.
**Requirements:**
- 10+ years of experience in program management, project management, or operations, ideally supporting Revenue Operations, Sales Operations, or GTM functions
- Strong track record running cross-functional programs with multiple stakeholders and competing priorities
- Experience establishing program governance (operating rhythms, status reporting, decision logs) from scratch
- Comfortable managing risk logs, mitigation plans, and escalation processes
- Excellent communication and facilitation skills; able to align stakeholders across Sales, CS, Marketing, and RevOps
- Data-driven mindset; comfortable defining and tracking success metrics for programs
- Experience with Project Management tools (Jira, Asana, Monday)
- PMP, Agile/Scrum certification, or equivalent experience (preferred)
- GTM tool implementation experience (preferred)
- B2B SaaS background (preferred)
