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Salary: USD 155,000 - 185,000 / annual
Zūm is a fast-growing mobility platform transforming student transportation through its Connected Mobility Experience (CMX) system. The company serves over 7,500 schools and has been recognized by Fast Company, CNBC, and the World Economic Forum. Backed by top-tier investors including Sequoia Capital, GIC, TPG, and Softbank, Zūm is scaling operations across a $50 billion market.
In this Senior Program Manager role, you will drive operational excellence across Zūm's transportation network, focusing on fleet operations, safety, compliance, and maintenance. You'll own end-to-end process improvement initiatives, building scalable standard operating procedures (SOPs) and KPI frameworks that improve efficiency, reliability, and cost performance across all locations.
Key responsibilities include:
**Process Improvement & Standardization**: Identify operational inefficiencies and design scalable SOPs for fleet, safety, compliance, and maintenance workflows. Modernize manual or inconsistent processes such as inspections, audits, incident management, and maintenance cycles. Ensure processes are practical, audit-ready, and consistently adopted across locations.
**KPI & Performance Management**: Define and implement KPIs across fleet utilization, safety performance, compliance adherence, and maintenance reliability. Build dashboards and reporting frameworks to track performance at site, regional, and company levels. Establish weekly and monthly performance cadences to drive accountability and continuous improvement.
**Cross-Functional Program Leadership**: Own high-impact initiatives spanning Operations, Fleet, Safety, Finance, and Product teams. Align stakeholders, clarify ownership, and improve cross-functional workflows. Act as the central connector to unblock issues and ensure progress.
**Execution & Continuous Improvement**: Drive disciplined execution with clear milestones, timelines, and measurable outcomes. Identify risks—especially in safety and compliance—and implement mitigation plans. Conduct post-implementation reviews and refine processes iteratively.
**Change Management & Adoption**: Lead rollout and adoption of new processes, tools, and KPI frameworks. Influence stakeholders from frontline operators to senior leadership. Ensure solutions are embedded into daily operations and sustained over time.
This is a hybrid role based in Redwood City, CA, requiring 3 days per week onsite (Monday, Tuesday, Thursday). The company will only consider candidates already located in the Bay Area.
**Requirements:**
- 5–10+ years of experience in operations, program management, or process improvement in fast-paced environments
- Background in consulting, strategic finance, logistics, manufacturing, or related operational environments
- Proven track record leading complex, cross-functional initiatives from problem definition through execution
- Strong communication skills with experience presenting to senior leadership
- Analytical mindset with ability to translate data into insights and actionable decisions
- Demonstrated ability to improve efficiency, safety, compliance, and cost performance
- High ownership with ability to operate independently and manage competing priorities
- Experience building KPI frameworks, dashboards, and performance management cadences
- Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL preferred
- Experience in transportation, fleet operations, safety, compliance, or tech-enabled operations is a plus
- Bachelor's degree required; MBA or relevant advanced degree is a plus
