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Fin, now part of Salesforce, is building the highest-performing AI Customer Agent on the market. The company enables businesses to deliver impeccable, always-on customer support across the customer journey—from service to sales to ecommerce. Fin resolves complex customer issues end-to-end across every channel with minimal setup and integration, and can be combined with Intercom's natively integrated help desk.
We're seeking a Senior Program Manager to join the Strategic Program Management team in Dublin. This role is central to driving Fin's most important company priorities, from company objectives to critical cross-functional projects and programs. You'll be a versatile, hands-on operator who thrives on solving complex business problems and bringing clarity to ambiguity.
Key responsibilities include:
- Partner with company leadership to drive Fin's highest-priority initiatives and cross-functional programs
- Step into complex, ambiguous, or fast-moving areas of the business, quickly understand the problem, and take ownership of moving things forward
- Shape and define programs of work, establishing clear priorities, outcomes, ownership, and execution plans
- Get into the details to understand business challenges, surface open questions, identify trade-offs, and help drive informed decisions
- Work closely with senior leaders and cross-functional teams, building trusted relationships and challenging assumptions where needed
- Establish structures and ways of working that create clarity, accountability, and momentum without unnecessary complexity
- Drive execution end-to-end, proactively identifying and resolving risks, blockers, and dependencies
- Use data and business context to understand performance, inform recommendations, and communicate progress clearly to stakeholders and leadership
- Identify opportunities to improve how Fin operates and introduce practical, scalable solutions
- Model company values and be a role model for teams you work with
The company operates on a hybrid basis with expectations to be in the office at least three days per week. Fin is part of Salesforce and offers comprehensive benefits designed to support health, wellbeing, family, time away from work, and financial future.
REQUIREMENTS:
- 7+ years of experience in program management, business operations, or similar roles, with a track record of delivering complex, cross-functional projects and programs (B2B SaaS experience is a plus)
- Strong generalist who can quickly understand unfamiliar business problems, connect dots across functions, and identify what needs to happen
- Excellent operational judgment; ability to balance strategic thinking with hands-on execution
- Experience working directly with senior leaders and executives, building credibility and influencing decisions
- High degree of ownership and accountability; ability to independently drive multiple high-priority initiatives in ambiguous, fast-paced environments
- Strong business acumen and comfort using data to understand problems, evaluate trade-offs, and make informed recommendations
- Proactive, resourceful, and solutions-oriented with a track record of navigating complexity and unblocking teams
- Excellent communicator who can bring clarity to complex topics and tailor communication to different audiences, including executive leadership
