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Salary: USD 143,500 - 205,000 / annual
Zscaler is seeking a Senior Project Manager for Professional Services to lead enterprise-level customer deployments of the Zscaler Zero Trust Exchange platform. This is a remote role (US-based, Central Time Zone preferred) reporting to the Manager of Professional Services.
In this role, you will own the end-to-end delivery lifecycle of concurrent, complex customer deployments, from kickoff through project closure. You will serve as the primary trusted advisor and central point of contact during deployment, orchestrating technical resources and cross-functional teams to deliver secure business outcomes.
Key responsibilities include:
- Taking full accountability for planning, execution, governance, risk management, and formal project sign-off on multiple concurrent deployments
- Leading customer engagements spanning Zero Trust deployments, legacy security tool migrations, architecture assessments, and optimization programs
- Defining, tracking, and reporting on deployment success criteria, metrics, milestones, and timelines to keep projects on schedule and aligned to business outcomes
- Developing and maintaining rigorous project documentation including project charters, schedules, RAID logs, resource allocations, and status reports
- Partnering with internal specialists and customer stakeholders to identify roadblocks, manage escalations, drive operational enablement, and champion AI-driven project management tools
You thrive in ambiguity, act with ownership mentality, solve complex problems, collaborate at high trust, and maintain a dedicated growth mindset. You are energized by finding solutions to hard problems and delivering impact for customers.
Requirements:
- 5+ years of formal project or program management experience delivering customer-facing technical solutions in professional services, consulting, or enterprise SaaS deployment environments
- Active or in-progress Project Management Professional (PMP), PRINCE2, or equivalent recognized project management certification
- Practical understanding of foundational networking and security concepts, including firewalls, proxies, secure web gateways (SWG), and VPN architectures
- Exceptional written, verbal, and presentation skills with proven ability to command executive briefings and facilitate technical workshops
- Demonstrated curiosity and active exploration of AI tools, with proven history of integrating new technologies to enhance workflows and problem-solving
- Ability to support customer engagements across standard US business hours (Central Time Zone preferred) with willingness to travel for on-site kickoffs and design workshops as needed
Preferred qualifications:
- Direct experience managing large-scale deployments of Zero Trust architecture, SASE, or enterprise cloud security platforms (e.g., ZIA, ZPA, ZDX)
- Hands-on proficiency with Professional Services Automation (PSA) and work management platforms such as Salesforce, Jira, Confluence, and Smartsheet
- Proven track record leading complex enterprise digital transformations, including experience integrating predictive analytics, generative AI, or workflow automation into PMO reporting
