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Salary: USD 153,000 - 187,000 / annual
EarnIn is a fintech pioneer in earned wage access, enabling paycheck-to-paycheck workers to access their earnings in real-time without mandatory fees, interest rates, or credit checks. The company is backed by top-tier investors including A16Z, Matrix Partners, DST, and Ribbit Capital, and is experiencing rapid growth.
As Senior Product Operations Manager, you will operate as an early-stage general manager, shaping business strategy and execution across customer insights, go-to-market, product adoption, and operations. You'll be instrumental in making AI-native work a core capability—not just an initiative—across how the business runs.
Key Responsibilities:
- Partner with general managers to define vision and scale opportunities across product, sales, operations, business development, finance, and other teams
- Develop roadmaps and proof points for B2B initiatives, working with cross-functional teams to execute
- Run rapid experiments on go-to-market and customer adoption strategies, then systematize winning approaches into repeatable playbooks
- Identify manual work in B2B operations (go-to-market, adoption, account management) that can be replaced with agentic AI workflows; partner with engineering to build and deploy them
- Take AI pilots from experiment to production by creating playbooks, templates, and reference implementations for team reuse
- Ensure pilots scale sustainably so subsequent teams can run them independently
- Collaborate on sales content, pitch decks, and business development materials
- Drive growth and operational excellence by systematically asking: why isn't an agent doing this?
- Establish, monitor, and communicate performance metrics to senior leadership and the executive team
- Build consensus and alignment to execute new initiatives
You'll work in a hybrid model (2 days/week in-office) and may be placed where business needs are greatest as EarnIn expands into new business units.
Requirements:
- Bachelor's degree required; MBA or Master's degree preferred
- 4+ years in Strategy & Operations, Consulting, Customer Success, Sales, Business Development, or Partnerships
- Hands-on experience using AI tools or agentic workflows to automate or improve business operations (GTM, sales, customer success)
- First-principles thinker; comfortable with ambiguity and solving hard problems
- Proven ability to lead cross-functional projects, influence executives, and build alignment
- Direct customer and partner engagement experience; comfort working with product/engineering teams and managing revenue/costs
- Track record of taking pilots and experiments into repeatable, team-wide processes
- Excellent verbal and written communication; strong data analytics and presentation skills
- High ownership mentality; curiosity across finance, marketing, and operations
- Startup or lean business unit experience where you owned work end-to-end with limited support is advantageous
Stand-Out Qualifications:
- SQL experience
- 0-1 fintech product experience
- Background in fintech or regulated, security-sensitive environments
- Experience with AI governance in regulated settings
