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Salary: USD 160,000 - 200,000 / annual
Midi is a digital health platform focused on women's healthcare. This Senior Product Manager role owns the patient experience roadmap—the digital journey patients take from their first visit through ongoing care and long-term engagement with Midi.
You will define the vision and strategy for the web experience that helps patients stay engaged, return for follow-up care, and discover additional services Midi offers. You'll set clear engagement and retention targets, prioritize high-impact initiatives, and work cross-functionally with Clinical Operations, Lifecycle Marketing, Data, Engineering, and Design to ship trusted, empathetic experiences.
Key responsibilities include:
- Owning the patient experience roadmap across the full care journey (onboarding, visit prep, follow-up, long-term support)
- Identifying and building touchpoints that extend care beyond telehealth visits
- Conducting patient research and funnel/cohort analysis to identify friction and disengage points
- Running experiments and shipping improvements that build trust and retention
- Leading cross-functional teams through influence, building alignment on shared goals and tradeoffs
This is a full-time W2 hybrid role (2 days/week in office) reporting to the VP Product, Patient Experience.
Requirements:
- 5+ years of product management experience, including at least 3 years building consumer-facing digital products with ownership of engagement or retention metrics
- Demonstrated track record of delivering measurable outcomes in complex business areas
- Strong experimentation and data fluency: skilled in hypothesis-driven development, A/B testing, funnel and cohort analysis; comfortable working with data partners and analyzing numbers independently
- Patient-centered design sense: strong grasp of UX best practices and how clarity, empathy, and ease of use shape trust in healthcare experiences; ability to translate patient friction into testable hypotheses
- Deep understanding of how onboarding, ongoing engagement, and lifecycle communication drive retention, repeat usage, and lifetime value
- High-agency problem-solving mindset with ability to break complex challenges into scalable solutions in fast-paced environments
- Strong track record leading cross-functional teams (Clinical Operations, Lifecycle Marketing, Data, Engineering, Design) without direct authority; ability to build alignment and present to stakeholders at all levels
Preferred:
- Prior experience in healthcare or digital health with understanding of patient engagement balanced against HIPAA and clinical compliance requirements
Note: Must be authorized to work in the United States without visa sponsorship.
