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Salary: CAD 151,000 - 239,000 / annual
Braze is hiring a Senior Product Manager for its Intelligence team, which powers AI-driven marketing optimization features within the Braze Customer Engagement Platform. The Intelligence team combines platform data with machine learning and statistics to help growth marketers engage customers more effectively. The team owns core BrazeAI™ products including Content Optimizer, Item Recommendations, and the Intelligence Suite (Intelligent Timing, Intelligent Channel, and Intelligent Selection).
In this role, you will build and own the vision, strategy, and product roadmap for the Intelligence product area. You'll partner closely with engineers to improve model quality and reliability—focusing on accuracy, reducing fallback behavior, and increasing measurable customer uplift from Intelligence features. You'll define and track success metrics including adoption, SKU attach, retention, and revenue impact.
A key responsibility is making AI transparent and trustworthy: helping marketers understand model behavior and decisions, and equipping go-to-market teams to articulate the value and competitive advantage of Braze Intelligence. You'll work closely with Engineers and Product Designers to launch new products and features, stay informed on the competitive marketing AI landscape, and run point on launches in partnership with Product Marketing, Customer Success, and other GTM functions. You'll also establish and manage stakeholder expectations while communicating progress and decisions effectively.
Braze is a leading customer engagement platform recognized as a Leader in marketing technology by industry analysts and voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. The company is headquartered in New York with offices globally including Toronto, Austin, Berlin, Chicago, London, San Francisco, Singapore, Sydney, and Tokyo.
REQUIREMENTS:
- 5+ years of Product Management experience
- Strong product instinct for turning complex algorithms into simple, trustworthy experiences for marketers
- Strong communication, storytelling, collaboration, organization, and persuasion skills
- Proactive, positive, can-do attitude with demonstrated ability to drive projects to successful completion
- Ability to work within cross-functional teams and balance multiple projects simultaneously
- Eagerness to learn and grow
BONUS QUALIFICATIONS:
- Previously shipped ML or AI-powered products (recommendations, personalization, optimization, decisioning)
- Fluency in experimentation and measurement (A/B testing, holdout groups, uplift modeling, tradeoffs between model approaches)
- Performance or lifecycle marketing experience
- Experience with recommendation systems, multi-armed bandits, or reinforcement learning
- Experience at a B2B SaaS company
- Experience at a high-scale technology startup operating at billions of users
