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N26 is seeking a Senior Product Manager to lead the development and deployment of conversational banking capabilities—a core pillar of how the company scales customer support without proportional headcount growth. The role sits at the intersection of applied AI, banking operations, and regulation, driving autonomous journeys that resolve customer issues before human agent involvement is needed.
N26 owns its conversational intelligence layer in-house rather than relying on third-party vendors. The program is evolving from a question-answering assistant to a system that takes autonomous action on behalf of customers. As Senior PM, you will own complex client journeys end-to-end—from discovery and problem definition through delivery and measured outcomes.
Key responsibilities include:
- Drive capability execution: Take full product ownership of client journeys and agent-facing capabilities, translating strategic priorities into well-defined roadmaps and squad deliverables.
- Ground decisions in evidence: Lead discovery on contact drivers, building problem statements from real customer feedback, operational data, and contact center insights.
- Ship agentic capabilities: Work daily with engineering and applied AI teams to move journeys from answering to acting, delivering safe autonomous resolution with robust guardrails and escalation paths.
- Own metrics: Instrument your domain with resolution-first metrics, containment rates, and counter-metrics to prove operational efficiency never compromises quality or customer trust.
- Bridge tech and operations: Collaborate with operations, service partners, and peer product teams to integrate AI capabilities seamlessly into agent workflows and back-office tools.
- Build for regulation: Design compliance, auditability, data privacy, and client protection into every capability from the start.
You will work alongside Lead Product Managers, Data Scientists, and ML Engineers in a newly formed, high-performing segment with high autonomy and real ownership from day one. The platform foundations are proven; the interesting work is scaling journeys from containment to genuine autonomous resolution on infrastructure the bank owns.
N26 is headquartered in Berlin with offices across Europe including Vienna and Barcelona, and a 1,500-person team of 80+ nationalities. The company has reimagined banking for the digital world, eliminating physical branches, paperwork, and hidden fees.
REQUIREMENTS:
- 5+ years of product management experience with a proven track record of shipping complex digital products or major automation capabilities end-to-end.
- Hands-on experience with AI-powered, conversational, or LLM-based products in a live production environment.
- Highly proficient in analyzing datasets, defining metric frameworks, and separating signal from vanity metrics.
- Pragmatic bias for action; comfortable operating with ambiguity in a fast-moving program.
NICE TO HAVE:
- Experience in banking, fintech, or another regulated industry.
- Exposure to contact center operations, BPO environments, or customer service tooling.
