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Valon is an AI-native operating system for mortgage servicing, powering 1 in 6 U.S. mortgages across major servicers like Newrez, Carrington, and ServiceMac. The company recently raised $150M Series D at a $2.3B valuation (Ribbit Capital, a16z). ValonOS replaces legacy mainframe systems with modern, AI-powered infrastructure that enables AI agents to perform core servicing work like payments, escrow, and homeowner support.
As Senior Product Manager, you will own product strategy and execution for a critical vertical within mortgage servicing—such as collections, loss mitigation, foreclosure, payments, or escrow. This is a senior individual contributor role reporting to the Director of Product.
Key responsibilities:
- Develop and manage a cohesive product roadmap, prioritizing features that deliver measurable business outcomes for SaaS customers
- Write clear, comprehensive PRDs and specifications that eliminate ambiguity for engineering
- Deeply understand customer and user needs across internal servicing teams and external partners (law firms, vendors) and translate them into product requirements
- Manage timelines and dependencies; make decisive trade-offs between speed, scope, and technical quality
- Ensure successful rollouts in partnership with Deployment Strategy and Product Operations
You will work on complex, high-impact problems at massive scale, directly influencing how major financial institutions operate. The role offers real product ownership with enterprise impact, working alongside world-class engineers in a product and engineering-led culture.
REQUIREMENTS:
- 5+ years of product management experience
- Proven track record of shipping complex B2B software products from concept to production
- Ability to balance near-term business goals while setting longer-term product strategy
- Demonstrated leadership to bring together stakeholders and drive alignment
- Curiosity and willingness to learn the full landscape of mortgage servicing (foreclosure, bankruptcy, litigation, REO)
- Strong written communication skills; effective partner to engineering
- Comfortable managing multiple initiatives and ensuring their collective success
- Ability to handle ambiguity and make decisions with incomplete information
- Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, Business Administration, Finance, Economics, or closely related field
