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Salary: USD 150,000 - 190,000 / annual
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. The company protects billions of high-risk interactions for enterprises including leading financial institutions, insurers, and healthcare organizations, informed by 8+ billion real-world interactions annually and protected by 300+ patents. Pindrop has been recognized by TIME as one of the 10 Most Influential Software Companies of 2026.
In this role, you will take primary ownership of an emerging product area: Agent Identity Management. As AI agents become participants in customer and enterprise interactions, organizations need to establish who the agent is, whom it represents, what it is permitted to do, and what evidence supports that decision. You will own the product vision and roadmap for agent identity management—from customer validation and product strategy through MVP execution, customer adoption, and commercialization.
Key responsibilities include:
- Own the product vision and roadmap for agent identity management: agent identification, identity verification, authorization signals, and secure servicing decisions, beginning with real-time voice interactions.
- Lead customer discovery with enterprises, contact center leaders, security and identity teams, and agent ecosystem partners; translate workflows, threat models, and trust requirements into prioritized product opportunities.
- Define end-to-end experiences for agent registration or discovery, verified agent claims, delegated user or business authority, risk-based step-up, policy integration, and evidence-rich audit trails.
- Partner with Research, Engineering, and Security to evaluate technical approaches such as cryptographic identity assertions, public-key verification, anti-spoofing, replay protection, and trust signals; make pragmatic tradeoffs across security, usability, interoperability, and time to market.
- Drive early-access programs, prototypes, and customer pilots; establish hypotheses, measurable success criteria, and fast feedback loops to validate product-market fit.
- Work with adjacent Pindrop product teams to connect agent identity capabilities with deepfake detection, authentication, risk intelligence, and real-time policy/orchestration workflows.
- Shape integrations and ecosystem strategy across enterprise contact center platforms, agent providers, and identity infrastructure. Partner with Product Marketing, Sales, and Customer Success on differentiation, positioning, pricing, packaging, launches, and customer expansion.
- Own measurable product and commercial outcomes including pilot-to-production conversion, adoption, successful authorized-agent servicing, security decision quality, integration time, audit coverage, and revenue potential.
This is a hands-on individual-contributor role for someone who owns outcomes, not just a feature backlog. You will work autonomously with Research, Engineering, Security, Design, and go-to-market teams, making informed technical and commercial trade-offs while building a scalable enterprise offering. The role requires at least 6 trips per year for team on-sites, cross-functional workshops, and company events.
REQUIREMENTS:
Must-haves:
- 5–7+ years of product management experience in B2B SaaS, platform, cybersecurity, or related technical products, with a demonstrated record of shipping and growing customer-facing products.
- Proven ability to lead customer discovery, define MVPs, drive cross-functional delivery, and translate ambiguous enterprise problems into product strategy, launches, and measurable adoption.
- Strong technical fluency with APIs, distributed or real-time systems, authentication and authorization concepts, integration architecture, and security/privacy trade-offs; ability to reason about reliability, latency, and operating costs.
- Strong analytical and commercial judgment: experience using product data and customer feedback to diagnose issues, make prioritization decisions, and influence Engineering, Research, Sales, and executive stakeholders.
Nice-to-haves:
- Experience in identity and access management (IAM/CIAM), biometric or step-up authentication, delegated authorization, OAuth/OIDC, PKI, verifiable credentials, or non-human identities.
- Experience with AI agents, agent frameworks, agent-to-enterprise interactions, or emerging agent identity and trust standards.
- Background in contact centers, real-time voice/video communications, fraud detection, biometrics, or high-assurance identity verification.
- Hands-on experience querying product data, debugging API or integration problems, working with ML-powered products, or launching and commercializing security solutions in regulated enterprises.
