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Salary: EUR 70,000 - 80,000 / annual
AirHelp is a mobile travel companion app with nearly one million downloads in under eight months. The app helps users track flights in real time, stay informed about disruptions, and act instantly when issues occur—from live flight tracking and smart notifications to seamless claim submission and status tracking. The company is evolving the app into a proactive, intelligent travel assistant that anticipates disruptions and guides users in real time.
You will own B2B product design end-to-end, focusing on the company's fastest-growing and highest-revenue channel. This role spans product design, marketing design, partner onboarding, and go-to-market strategy.
Key responsibilities include:
- Own B2B design across partner-facing product experiences, end-user notification and communication journeys, claims and payout flows, and the marketing website
- Build and maintain a B2B marketing toolkit: sales decks, one-pagers, campaign assets, and demo visuals tailored to partner audiences (OTAs, insurers, travel management companies, connectivity providers)
- Contribute design thinking and user pain point insights during early-stage product and go-to-market planning in close partnership with Product and Product Marketing teams
- Run partner interviews, usability testing, and business case validation to ground deliverables in real user pain points
- Test and iterate on partner-facing and end-user flows based on real usage, feeding findings back into design
- Finalize launch collateral and gather feedback from early adopter partners
- Build a repeatable design process as the B2B roadmap grows
In your first 12 months, you will deliver design coverage across multiple B2B product launches, each with a considered product experience and complete partner toolkit; a partner and end-user experience with continuity from partner-facing product to traveler-facing elements; a library of sales and marketing collateral that improves deal quality and partner trust; a repeatable process for taking B2B initiatives from early positioning to launch-ready toolkit; and the first B2B case study built from real partner feedback.
Requirements:
- Strong product designer with B2B experience and business marketing sensibility, comfortable moving from partner-facing flows to sales decks without losing quality
- Deep understanding of B2B buyer psychology and ability to translate insights into product and partner experiences that drive conversion
- Research rigor: partner interviews, usability testing, and assumption validation are part of your default process
- Systems thinking: recognize that partner-facing products, end-user journeys, and sales collateral draw on the same underlying context and design for continuity
- Ability to operate within a structured go-to-market process without losing momentum; understand how design timing affects speed to market
- Clear communication of design decisions to build trust with commercial stakeholders, not just design peers
- Comfort in fast-moving, ambiguous environments; take ownership and create clarity rather than waiting for perfect information
- Fast, pragmatic work style; use tools like AI to explore ideas, validate directions, and accelerate workflow; know when to go deep in Figma and when to move on
- Exceptional communication skills; align teams, influence stakeholders, and articulate product thinking to drive decisions and build trust
- Close collaboration with engineers, including distributed or external teams; understand what it takes to turn ideas into production-ready solutions
- High bar for quality with strong judgment about when to refine and when to ship
- Fluency in business English
