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Salary: USD 173,200 - 303,100 / annual
ServiceNow is seeking a Senior Principal Solution Architect for Security and Risk to serve as a functional and technical expert guiding customers on implementing ServiceNow's Security and Risk solutions. This is a high-impact individual contributor role focused on the most relevant customer challenges, combining pre-sales activities, delivery leadership, and thought leadership across the Security and Risk practice.
Key Responsibilities:
- Lead pre-sales activities including sales presentations, solutioning workshops, SOW development, and engagement sizing with Services Account Executives and Sales teams
- Serve as lead member of engagement teams, connecting Security and Risk workflow applications to customer technology landscapes while advising on governance best practices
- Engage senior leadership (CXOs) on implementation roadmaps and change management
- Partner with Platform Architect teams to surface proactive platform risks in customer environments
- Act as practice director on marquee accounts, leading delivery teams, providing technical oversight, and ensuring adherence to delivery standards
- Design Security and Risk solutions with technical architecture built for long-term success, following ServiceNow technical standards and best practices
- Design and publish solutions for common customer use cases for broader consumption by Solution Consultants and the Customer Community
- Build relationships with Security and Risk product owners to promote awareness of capabilities and roadmaps
- Lead office hours, presentations, webinars, and learning events showcasing customer use cases and successes
- Drive continuous improvement of delivery and engagement materials with Customer & Partner Excellence teams
- Enable and mentor the ServiceNow delivery team and partner ecosystem
- Create documentation and service offerings that promote services
- Travel up to 20% annually driven by customer needs and internal meetings
Requirements:
- 12+ years in a professional services organization, or equivalent education and experience
- 8+ years of consulting and/or configuration experience implementing complex technologies, including integrations and portals
- 5+ years implementing ServiceNow Security and Risk solutions
- Strong experience with TPRM, USEM, VR, SIR, IRM (RC, TPRM, BCM), OpsRes, and AI Control Tower
- Strong understanding of risk and security regulatory landscape and standards such as FFIEC, DORA, OpsRes, SEC, OCC, and SOX
- Working knowledge of NIST CSF and other industry-specific frameworks
- Experience with cross-functional domains such as asset management, service management, CMDB, and Risk and Security, including ITOM modules (Event Management, Discovery, CMDB, Service Graph Connectors)
- Strong understanding of Now Assist, RaptorDB, and Vault ZTA
- Experience with cross-functional solutions and architectural foundations in large, heavily regulated enterprises such as FSI and HCLS
- Experience applying AI to work processes, decision-making, or problem-solving
- Demonstrated ability to influence and consult senior leaders in matrixed organizations
- Customer-centric mindset with willingness to go the extra mile
- Ability to work with technical and non-technical customers, gather requirements, analyze information, and design comprehensive solutions
- Ability to produce visually rich conceptual design documents for varying audiences
- Experience running solution presentations and securing customer acceptance
- Strength in building trust and engaging remote or in-person audiences
- Aptitude for communicating complex concepts through visualization and modeling
- Creativity and comfort running projects independently
- Collaborative working style
- Breadth across leading technology software platforms
- Passion for learning new technologies
Certifications:
- Required on Day 1: CIS-RC, CIS-VR, CSA
- Required by Day 90: CIS-TPRM, CIS-SIR, and Certified Application Developer (CAD)
- Certified Technical Architect (CTA): Preferred on Day 1 or must be achieved within first 365 days
- Working proficiency within 90 days in CMDB Fundamentals
